Hybrid Collections & Delinquency Specialist

FNBO; Omaha (NE); Hybrid; USD 37,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401k with matching

Time Off Programs

HSA dependent care

Job summary

FNBO is seeking a Sr. Account Specialist in Omaha to drive delinquency resolution and lead collections for Small Business products. The role blends customer outreach, negotiation, and compliance within a dynamic, risk-controlled banking environment.

The position requires experience in collections, strong negotiation skills, and a solid understanding of regulatory requirements including BSA/AML. A hybrid work arrangement is offered with a balance of in-person collaboration and remote work, plus

Qualifications

• Prior experience in collections and/or customer service within a banking or financial services environment.
• Strong negotiation, problem-solving, and conflict resolution skills with the ability to navigate sensitive conversations with confidence and empathy.
• Solid understanding of collection procedures and regulatory requirements, including BSA/AML compliance obligations.
• Commitment to completing required compliance training and promptly reporting any known policy violations or suspicious account activity.

Responsibilities

• Conduct outbound calls to delinquent customers with professionalism and purpose, working to understand their circumstances and identify viable paths to resolution.
• Negotiate payment arrangements and solutions for complex delinquency situations, balancing customer needs with risk management objectives.
• Document, execute, and monitor formalized payment plans in accordance with department standards.
• Manage inbound customer calls across all DFS products and markets, providing knowledgeable support and guidance.
• Provide administrative expertise in support of account management, risk management, compliance, and audit functions, ensuring adherence to internal policies and state and federal regulations.
• Conduct assets, addresses, and phone number research (skip tracing) to support collection and litigation efforts as needed.
• Maintain a thorough understanding of all applicable DFS and Small Business policies, laws, and regulations, and apply them consistently in day-to-day responsibilities.

Skills

Customer service

Negotiation

Problem solving

Regulatory compliance

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FNBO is seeking a Sr. Account Specialist in Omaha to drive delinquency resolution and lead collections for Small Business products. The role blends customer outreach, negotiation, and compliance within a dynamic, risk-controlled banking environment.

The position requires experience in collections, strong negotiation skills, and a solid understanding of regulatory requirements including BSA/AML. A hybrid work arrangement is offered with a balance of in-person collaboration and remote work, plus