Customer Service Reps

BCForward; Indianapolis (IN); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid schedule

Opportunities for growth

Job summary

BCforward is seeking a Collections Specialist in Indianapolis to manage delinquent accounts and negotiate payment arrangements. The role emphasizes strong communication, empathy, and regulatory compliance to recover losses.

You will handle calls, emails, and written correspondence, documenting all activity for client standards. A hybrid schedule with two in-office days awaits, with shifts including evenings or weekends as needed.

Qualifications

• Ability to discuss outstanding debts and negotiate payment arrangements.
• Familiarity with debt collection laws and compliance requirements.
• Strong verbal and written communication with empathy and professionalism.
• Detail oriented with solid organizational skills.
• Flexibility to work day, evening, and weekend hours as required.

Responsibilities

• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors via phone, email, and written correspondence to discuss debts and negotiate plans.
• Document all collection activities in accordance with client standards and regulations.
• Provide customer service and address inquiries with accuracy and professionalism.
• Use skip tracing techniques to locate debtors with outdated contact information.

Skills

Negotiation

Communication

Empathy

Conflict resolution

Time management

Reliability

Basic computing

Education

High school diploma

Some college coursework in business

Tools

CRM systems

Collections software

Microsoft Office

Job description

Job Description

Job Title: Collections Specialist (514)

PAY $23 per hour

Location: Indianapolis, IN

Duration: Full-time

We are seeking a Specialist, Collections to join our dynamic team. The ideal candidate will have strong experience in collections, customer communication, and negotiation and a proven ability to recover losses on assigned delinquent accounts while complying with Federal Regulations and client standards .

Responsibilities:

• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors via phone, email, and written correspondence to discuss outstanding debts and negotiate payment arrangements.
• Document all collection activities, communications, and payment arrangements in accordance with client standards and Federal Regulations.
• Provide customer service, respond to inquiries, and address concerns with accuracy and professionalism.
• Utilize skip tracing techniques and tools to locate debtors with outdated or unavailable contact information.

Required Skills & Qualifications:

• Strong negotiation and persuasion skills with respectful, professional communication.
• Effective verbal and written communication, active listening, and empathy.
• Ability to handle difficult conversations and resolve conflicts while maintaining composure.
• Detail orientation with strong organizational and time management skills.
• Reliability and ability to work flexible day, evening, and weekend hours as required.
• Basic computing skills.
• Ability to obtain the required license for collecting upon placement.

Preferred Skills:

• High school diploma or equivalent; some college coursework in business or related fields.
• 0–1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
• Proficiency with collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.

Role Details:

• Headcount: 10 openings.
• Start Date: 11/9/2026.
• Interview Dates: 10/7, 10/8, 10/13, 10/14.
• Hours/Week: 40. Hybrid schedule with two days per week in office.
• Shifts after training: 8–5, 10–7, 12–9. Management will assign shifts based on business need.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.