Hybrid Senior Collections Specialist: Recovery & Service

Hanscom Federal Credit Union; Littleton (CO); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Hybrid work schedule

Student Loan Paydown

Job summary

Hanscom Federal Credit Union in Littleton, CO seeks a Senior Collections Specialist. Join the Collections Department to manage delinquent accounts, initiate loss-mitigation actions, and coordinate recovery efforts with attorneys and agencies.

The role offers a hybrid schedule (3 in-office / 2 remote) and a competitive hourly wage with bonus potential. The position requires a high school diploma and at least three years in collections within a financial institution, with strong communication and

Qualifications

• Three years of experience in a financial institution, including collections.
• Strong verbal and written communication, diplomacy, problem-solving, and negotiation skills.
• Detail-oriented with the ability to manage priorities and work independently.
• Proficiency with collection systems and related software.

Responsibilities

• Reviews delinquent accounts and initiates collection actions.
• Manages repossession and remarketing process.
• Communicates with delinquent members to resolve accounts.
• Maintains accurate account records and notes.
• Coordinates post-charge-off recovery with attorneys and agencies.
• Provides support during manager absence.
• Researches and resolves credit reporting disputes.
• Prepares reports for management and lending decisions.

Skills

Communication

Negotiation

Detail orientation

Prioritization

Education

High school diploma

Tools

Collection software

Job description

Hanscom Federal Credit Union in Littleton, CO seeks a Senior Collections Specialist. Join the Collections Department to manage delinquent accounts, initiate loss-mitigation actions, and coordinate recovery efforts with attorneys and agencies.

The role offers a hybrid schedule (3 in-office / 2 remote) and a competitive hourly wage with bonus potential. The position requires a high school diploma and at least three years in collections within a financial institution, with strong communication and