Hybrid Collections Specialist – Delinquency Resolution

Align Credit Union; Lowell (MA); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Align Credit Union is seeking a delinquency specialist to minimize losses by contacting borrowers and guiding resolution in accordance with guidelines. The role requires one to two days per week in Lowell, MA in a hybrid schedule.

The position offers base pay between $22.00 and $28.00 per hour, with compensation dependent on experience, skills, and certifications. We value transparency and a collaborative approach to collections.

Responsibilities

• Communication with defaulted customers to obtain payment commitments
• Identify, evaluate and resolve reasons for delinquency
• Skip tracing accounts for possible leads to find members information to contact them
• Record all collection efforts via the collection system
• Recommend additional actions with Management assistance on delinquent accounts

Job description

Align Credit Union is seeking a delinquency specialist to minimize losses by contacting borrowers and guiding resolution in accordance with guidelines. The role requires one to two days per week in Lowell, MA in a hybrid schedule.

The position offers base pay between $22.00 and $28.00 per hour, with compensation dependent on experience, skills, and certifications. We value transparency and a collaborative approach to collections.