Hybrid Collections Specialist - Delinquency Resolution

GreyMatter IT; Lowell (MA); Híbrido; USD 30.000 - 39.000; Jornada completa

Descripción de la vacante

Align Credit Union in Lowell, MA is seeking a collections specialist to minimize losses on delinquent loans. You will communicate with defaulted customers, work toward payment commitments, and record all activities in the collections system. The role is hybrid, with 1–2 days per week in Lowell.

The base pay range is $22.00–$28.00 per hour, with compensation reflecting experience and certifications. This position offers in-person collaboration and a flexible schedule within regulatory guidelines.

Formación

• Clear communication with defaulted customers to obtain payment commitments.
• Ability to identify, evaluate and resolve reasons for delinquency.
• Experience with skip tracing for member contact information.
• Record all collection efforts accurately in the system.

Responsabilidades

• Contact delinquent borrowers to work toward resolution in accordance with guidelines.
• Identify, evaluate, and resolve reasons for delinquency to recover payments.
• Skip trace accounts to locate contact information for members.
• Document all collection actions in the collections system.

Conocimientos

Communication

Skip tracing

Record keeping

Delinquency resolution

Herramientas

Collections system

Descripción del empleo

Align Credit Union in Lowell, MA is seeking a collections specialist to minimize losses on delinquent loans. You will communicate with defaulted customers, work toward payment commitments, and record all activities in the collections system. The role is hybrid, with 1–2 days per week in Lowell.

The base pay range is $22.00–$28.00 per hour, with compensation reflecting experience and certifications. This position offers in-person collaboration and a flexible schedule within regulatory guidelines.