Collections Representative

Align Credit Union; Lowell (MA); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Align Credit Union is seeking a delinquency specialist to minimize losses by contacting borrowers and guiding resolution in accordance with guidelines. The role requires one to two days per week in Lowell, MA in a hybrid schedule.

The position offers base pay between $22.00 and $28.00 per hour, with compensation dependent on experience, skills, and certifications. We value transparency and a collaborative approach to collections.

Responsibilities

• Communication with defaulted customers to obtain payment commitments
• Identify, evaluate and resolve reasons for delinquency
• Skip tracing accounts for possible leads to find members information to contact them
• Record all collection efforts via the collection system
• Recommend additional actions with Management assistance on delinquent accounts

Job description

Role:

This position would include, but not be limited to, working to minimize potential losses on delinquent loans by contacting credit union borrowers to work toward resolution of the delinquency in accordance with departmental and legal guidelines.

Essential Functions & Responsibilities:

• Communication with defaulted customers to obtain payment commitments
• Identify, evaluate and resolve reasons for delinquency.
• Skip tracing accounts for possible leads to find members information to contact them.
• Record all collection efforts via the collection system.
• Recommend additional actions with Management assistance on delinquent accounts.

This is a hybrid position and requires a minimum of one to two days per week in person in Lowell, MA.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $22.00 - $28.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.