Hybrid Collections Admin Assistant (Temporary)

The Nagler Group; Marlborough (MA); Hybrid; USD 28,000 - 30,000; Part time

Benefits offered by this job

Hybrid work schedule

Job summary

The Nagler Group in Marlborough, MA is seeking a Back Collections Assistant for a temporary, hourly role. This hybrid position requires on-site presence at least five days per month and runs 8:00 AM–5:00 PM, Monday to Friday.

Pay is $20.00–$21.50 per hour, with an assignment length of 4–6 months and no conversion to permanent employment. Responsibilities include mail handling, supporting the Collections Department, processing payments and disputes, generating letters, and assisting with

Qualifications

• High school diploma or equivalent required.
• Previous administrative or public service experience preferred.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Ability to learn and use additional software applications as needed.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and meet critical deadlines while maintaining accuracy and quality.
• Comfortable working in a fast-paced environment.
• Ability to work independently.
• Strong organization, time management, and prioritization skills.

Responsibilities

• Receive, document, sort, and distribute incoming mail and correspondence via mail, email, fax, and other channels
• Collect and process outgoing mail in a timely manner
• Assist the Collections Department by answering calls, fielding inquiries, and supporting internal and external members as needed
• Process payments for delinquent, bankrupt, CCCS, charged-off, and other accounts handled by the Collections Department
• Assist with processing charge-offs on accounts
• Generate department letters, including loss policy letters, Right to Cure letters, voluntary surrender letters, and related correspondence
• Process transfer requests from collectors and/or team leaders
• Review, research, and respond to credit disputes
• Prepare invoices for management review and approval
• Assist with referrals of accounts to attorneys and collection agencies, including documentation and tracking
• Order and maintain office supplies and inventory
• Review, process, document, and track wellness and/or Amend-a-Note requests
• Gather documentation, pull loan files, credit bureau reports, file paperwork, type correspondence, and assist with mailing
• Perform general administrative and clerical duties including photocopying, scanning, faxing, emailing, and mailing
• Support the Collection Manager and Assistant Collection Manager with special projects
• Participate in cross-training with department specialists
• Perform other job-related duties as assigned

Skills

Communication skills

Multitasking

Time management

Organizational skills

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Nagler Group in Marlborough, MA is seeking a Back Collections Assistant for a temporary, hourly role. This hybrid position requires on-site presence at least five days per month and runs 8:00 AM–5:00 PM, Monday to Friday.

Pay is $20.00–$21.50 per hour, with an assignment length of 4–6 months and no conversion to permanent employment. Responsibilities include mail handling, supporting the Collections Department, processing payments and disputes, generating letters, and assisting with