Hybrid Collection Specialist & Customer Service Pro

ApTask; Newark (DE); Hybrid; USD 40,000 - 42,000; Full time

Job summary

ApTask in Newark, Delaware is hiring a Collection Specialist / Customer Service professional for a hybrid role (2 days onsite). This full-time position offers exposure to delinquency management, customer communications, and negotiation of payment plans, with starting salary around $40,000–$41,600 per year.

Ideal candidates have 0–1 year in collections or customer service, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment while delivering excellent

Qualifications

• Strong communication and negotiation skills.
• Ability to handle challenging conversations professionally.
• Detail-oriented with good time management.
• Basic computer skills and open to flexible shifts.

Responsibilities

• Manage delinquent accounts and work on resolutions.
• Communicate with customers via calls, email & written correspondence.
• Negotiate payment plans and provide solutions.
• Maintain accurate records of all interactions.
• Deliver excellent customer service in sensitive situations.

Skills

Communication

Negotiation

Time management

Attention to detail

Basic computer skills

Job description

ApTask in Newark, Delaware is hiring a Collection Specialist / Customer Service professional for a hybrid role (2 days onsite). This full-time position offers exposure to delinquency management, customer communications, and negotiation of payment plans, with starting salary around $40,000–$41,600 per year.

Ideal candidates have 0–1 year in collections or customer service, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment while delivering excellent