Collections Representative-Hybrid

Align Credit Union; Lowell (MA); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Align Credit Union is seeking a delinquency collections specialist in Lowell, MA for a hybrid role requiring 1-2 days in the office. You will contact borrowers to minimize losses on delinquent loans in compliance with departmental and legal guidelines.

The position offers a base pay of $22.00-$28.00 per hour, 40 hours per week, Monday-Friday 8:00 AM-5:00 PM, with compensation determined by experience and qualifications.

Qualifications

• Communication with defaulted customers to obtain payment commitments
• Identify, evaluate and resolve reasons for delinquency.
• Skip tracing accounts for possible leads to contact members.
• Record all collection efforts via the collection system.
• Recommend additional actions with Management assistance on delinquent accounts.

Responsibilities

• Communication with defaulted customers to obtain payment commitments
• Identify, evaluate and resolve reasons for delinquency.
• Skip tracing accounts for possible leads to contact members.
• Record all collection efforts via the collection system.
• Recommend additional actions with Management assistance on delinquent accounts.

Job description

This position would include, but not be limited to, working to minimize potential losses on delinquent loans by contacting credit union borrowers to work toward resolution of the delinquency in accordance with departmental and legal guidelines.

Essential Functions & Responsibilities:

Communication with defaulted customers to obtain payment commitments

Identify, evaluate and resolve reasons for delinquency.

Skip tracing accounts for possible leads to find members information to contact them.

Record all collection efforts via the collection system.

Recommend additional actions with Management assistance on delinquent accounts.

This is a hybrid position and requires a minimum of one to two days per week in person in Lowell, MA.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $22.00 - $28.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.

This is a hybrid position and requires a minimum of 1-2 days per week in office.

Role:

This position would include, but not be limited to, working to minimize potential losses on delinquent loans by contacting credit union borrowers to work toward resolution of the delinquency in accordance with departmental and legal guidelines.

Essential Functions & Responsibilities:

Communication with defaulted customers to obtain payment commitments

Identify, evaluate and resolve reasons for delinquency.

Skip tracing accounts for possible leads to find members information to contact them.

Record all collection efforts via the collection system.

Recommend additional actions with Management assistance on delinquent accounts.

This is a hybrid position and requires a minimum of one to two days per week in person in Lowell, MA.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $22.00 - $28.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.

This is a hybrid position and requires a minimum of 1-2 days per week in office.

Monday-Friday 8:00AM-5:00PM
40 hours per week