Collections Specialist #ESF8996

COA Network Inc; Newark (DE); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Career advancement opportunities

Gym subsidy and wellness programs

401k match

Stock purchase plan

Life insurance

Dental and vision benefits

Pet insurance

Dependent care reimbursement

Flexible spending accounts

PTO for new parents

14 holidays and generous PTO

Tuition reimbursement

Job summary

COA Network Inc. is seeking a debt collections specialist in Newark, Delaware. You will manage a portfolio of delinquent accounts, initiate contact with debtors, negotiate payment arrangements, and document all activities in accordance with client standards and federal regulations.

The role requires strong negotiation, excellent communication, and the ability to work flexible hours. A 0-1 year background in collections or related customer service is preferred, with knowledge of CRM systems and

Qualifications

• Strong negotiation and persuasion skills.
• Effective verbal and written communication, including active listening and empathy.
• Ability to handle difficult conversations and resolve conflicts with professionalism.
• Detail-oriented with excellent organizational and time management skills.
• Reliable with ability to work flexible days, evenings, and weekends as required.
• Basic computing skills.
• Must be able to obtain required license for collecting upon placement.
• High school diploma or equivalent; some college coursework in business or related fields preferred.
• 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
• Proficiency in using collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.

Responsibilities

• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
• Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
• Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
• Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.

Job description

• Tremendous career advancement opportunities!
  
• Fitness Centers/Gym Subsidies and fitness trackers!
  
• Health and wellness programs!
  
• 401k company match!
  
• Employee stock purchase plan!
  
• Basic life insurance!
  
• Comprehensive benefits package with dental and vision!
  
• Pet Insurance!
  
• Flexible spending accounts!
  
• New Parents get 12 weeks of 100% PTO, for birth or adoption!
  

What’s in it for you?!

• Tremendous career advancement opportunities!
  
• Fitness Centers/Gym Subsidies and fitness trackers!
  
• Health and wellness programs!
  
• 401k company match!
  
• Employee stock purchase plan!
  
• Basic life insurance!
  
• Very generous PTO plus 14 paid holidays!
  
• PTO for volunteer work you are passionate about!
  
• Comprehensive benefits package with dental and vision!
  
• Pet Insurance!
  
• Flexible spending accounts!
  
• New Parents get 12 weeks of 100% PTO, for birth or adoption!
  
• Tuition reimbursement!
  

If that’s you, let’s talk!

Job Type :

Full Time

Location :

Newark, Delaware

Pay :

Great Pay!

Job Description

What you will be doing:

• Manage a portfolio of assigned delinquent accounts.
  
• Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
  
• Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
  
• Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
  
• Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.
  

Experience you will need:

• Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
  
• Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
  
• Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
  
• Detail-oriented with excellent organizational and time management skills.
  
• Reliable, ability to work flexible days, evenings, and weekend hours as required.
  
• Basic computing skills.
  
• Must be able to obtain required license for collecting upon placement.
  
• High school diploma or equivalent; some college coursework in business or related fields is preferred.
  
• 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
  
• Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
  
• Familiarity with debt collection laws, regulations, and compliance requirements.
  

Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days

#INDEH123