Collection Specialist/Customer Service

ApTask; Newark (DE); Hybrid; USD 40,000 - 42,000; Full time

Job summary

ApTask in Newark, Delaware is hiring a Collection Specialist / Customer Service professional for a hybrid role (2 days onsite). This full-time position offers exposure to delinquency management, customer communications, and negotiation of payment plans, with starting salary around $40,000–$41,600 per year.

Ideal candidates have 0–1 year in collections or customer service, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment while delivering excellent

Qualifications

• Strong communication and negotiation skills.
• Ability to handle challenging conversations professionally.
• Detail-oriented with good time management.
• Basic computer skills and open to flexible shifts.

Responsibilities

• Manage delinquent accounts and work on resolutions.
• Communicate with customers via calls, email & written correspondence.
• Negotiate payment plans and provide solutions.
• Maintain accurate records of all interactions.
• Deliver excellent customer service in sensitive situations.

Skills

Communication

Negotiation

Time management

Attention to detail

Basic computer skills

Job description

We’re Hiring | Collection Specialist / Customer Service

Looking for a great opportunity to grow your career in customer service or collections? We’re hiring for a Collection Specialist / Customer Service role!

Location: Newark, Delaware (Hybrid - 2 days onsite)

Type: Full-Time

Salary: $40,000 - $41,600 annually

Shifts (post-training): 8-5, 10-7, or 12-9 (based on business needs)

What you’ll do:

• Manage delinquent accounts and work on resolutions
• Communicate with customers via calls, email & written correspondence
• Negotiate payment plans and provide solutions
• Maintain accurate records of all interactions
• Deliver excellent customer service in sensitive situations

What we’re looking for:

• Strong communication & negotiation skills
• Ability to handle challenging conversations professionally
• Detail-oriented with good time management
• Basic computer skills
• Open to flexible shifts

Great opportunity for candidates with 0-1 years of experience in collections or customer service!

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [e-mail].

Applicant Consent:

By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [e-mail]. Message frequency may vary. Msg & data rates may apply.