Hybrid Coaching Operations Coordinator

Hire Hangar, Inc.; Bala Cynwyd (PA); Ibrido; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Hire Hangar, Inc. seeks a Coaching Operations Coordinator to support a global executive coaching practice. This full-time, hybrid role anchors coach communications, onboarding, and operations, coordinating events and producing regular reporting.

You will manage monthly calls, newsletters, knowledge base updates, and coach support. Ideal candidates have 2+ years in operations, strong English, remote-work discipline, and experience with Slack, Zoom, Google Workspace, and Asana.

Competenze

• 2+ years in operations, program coordination, client success, or a comparable coordination role.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple recurring workstreams at once.
• Strong written and spoken English with a warm, clear, and professional communication style suited to a senior professional audience.
• Sound judgment about what to handle directly and what to elevate.
• Comfort with technology, including AI tools, video conferencing and breakout rooms, wikis or knowledge bases, survey tools, and basic reporting.
• Strong research skills and the ability to summarize findings clearly.
• Discretion and professionalism when handling sensitive and confidential information.
• Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies.

Mansioni

• Coordinate monthly coach community calls end to end, including securing presenters, distributing pre-read materials, and running sessions with breakout rooms.
• Support the organization of Lunch & Learns and community sessions on specific topics
• Prepare and distribute the monthly coach newsletter and coach birthday emails
• Meet with coaches to answer questions and provide support, escalating complex or sensitive issues as appropriate
• Own coach onboarding and offboarding communications and tasks
• Respond to coach questions about the coaching platform at the start of new engagements
• Support the coach matching process by preparing options and information for leadership review
• Maintain the coach knowledge base (wiki), keeping documents current and accessible
• Update video tutorials and self-service resources for coaches
• Research coaching programs, credentials, and competitor offerings in the executive coaching space
• Provide regular reporting on coach utilization, flagging over- and under-utilized coaches
• Administer the mid-year coach survey and prepare the accompanying report
• Support coach quality and performance evaluations by preparing data and first-pass materials for leadership review
• Deliver recurring outputs (newsletters, calls, surveys, reports) on time and to a high standard

Conoscenze

Organizational skills

English proficiency

Judgment & discretion

Remote collaboration tools

Research & reporting

Strumenti

Slack

Zoom

Google Workspace

Asana

Wiki

Survey tools

AI tools

Descrizione del lavoro

Hire Hangar, Inc. seeks a Coaching Operations Coordinator to support a global executive coaching practice. This full-time, hybrid role anchors coach communications, onboarding, and operations, coordinating events and producing regular reporting.

You will manage monthly calls, newsletters, knowledge base updates, and coach support. Ideal candidates have 2+ years in operations, strong English, remote-work discipline, and experience with Slack, Zoom, Google Workspace, and Asana.