Coaching Programs Operations Specialist

Harvard University; Massachusetts; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Health insurance

Retirement plans

Commuter benefits

Job summary

Harvard University’s Harvard Business School is seeking a Coaching Operations Specialist to support coaching platforms, manage invoicing, onboarding, and communications for a large team of coaches across MBA and CPD programs. This hybrid role focuses on on-site presence at the Boston campus with some remote work.

The position requires strong organizational skills, 3+ years in administrative support, and proficiency with MS Office and coaching platforms.

Qualifications

• 3+ years of experience in administrative support or related roles.
• Experience in higher education, programming, or event coordination is a plus.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) is required.

Responsibilities

• Support day-to-day administration for coaching platforms (Fieldglass, 12twenty, CareerLeader, Qualtrics, Teams/SharePoint).
• Manage coach invoicing processes and coordinate with Fieldglass and finance.
• Prepare calendar invites and materials for Peer Review Zoom meetings; track attendance.
• Provide ongoing communication support to coaches and handle routine inquiries.
• Assist with onboarding new coaches and distributing orientation materials.
• Distribute academic calendar and event information to coaches for Fall and Spring planning.
• Process coaching-related requests and route them to the appropriate staff or coaches.
• Manage access provisioning for CareerLeader for partners, staff, and alumni; assign coaching requests to coaches.
• Coordinate logistics for Coach-on-Call scheduling and annual Coach Training program (60+ attendees).
• Assist with MBA programming execution, registrations, room reservations, and distribution of materials.

Skills

Communication

MS Office

Attention to detail

Independent work

Education

High School Diploma or equivalent

Tools

Fieldglass

12twenty

CareerLeader

Qualtrics

Job description

Harvard University’s Harvard Business School is seeking a Coaching Operations Specialist to support coaching platforms, manage invoicing, onboarding, and communications for a large team of coaches across MBA and CPD programs. This hybrid role focuses on on-site presence at the Boston campus with some remote work.

The position requires strong organizational skills, 3+ years in administrative support, and proficiency with MS Office and coaching platforms.