Hybrid Coaching Operations Specialist

Harvard Business School; Boston (MA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision insurance

Tuition assistance

Commuter benefits

Job summary

Harvard Business School is seeking a Coaching Operations Specialist to support career coaching and development programs within our MBA ecosystem. The role involves on-site and on-campus hybrid work, collaborating with a team of coaches and CPD staff to deliver high-quality services.

You will manage coaching platforms, assist with scheduling, onboarding, materials, and communications, and help coordinate annual training and program operations.

Qualifications

• Strong administrative support experience in higher education or corporate settings.
• Proven ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Provide day-to-day administration for coaching platforms (Fieldglass, 12twenty, CareerLeader, Qualtrics).
• Maintain resources, docs, and communications on Teams and SharePoint.
• Support weekly coach invoicing and attendance tracking; coordinate with finance.
• Onboard and support coaches; distribute orientation materials and schedules.
• Coordinate event logistics, rooms, and materials for MBA coaching programs.
• Assist with resume reviews and career development activities.
• Support general CPD operations and program administration.

Skills

Microsoft Office

Communication

Attention to detail

Organizational skills

Education

High School Diploma

Tools

Fieldglass

12twenty

CareerLeader

Qualtrics

Teams

SharePoint

Job description

Harvard Business School is seeking a Coaching Operations Specialist to support career coaching and development programs within our MBA ecosystem. The role involves on-site and on-campus hybrid work, collaborating with a team of coaches and CPD staff to deliver high-quality services.

You will manage coaching platforms, assist with scheduling, onboarding, materials, and communications, and help coordinate annual training and program operations.