Coaching Ops Specialist — Hybrid Program Support

SmartRecruiters, Inc.; Boston (MA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

On-site campus in Boston

Job summary

Harvard Business School in Boston seeks a detail-oriented Coaching Operations Specialist to support coaching and career development programs within the MBA & Doctoral Programs. You will work with coaches and staff to streamline operations, maintain calendars, and ensure a high level of service.

PM tasks include managing platforms, coordinating invoicing, onboarding new coaches, and handling program communications. The role is hybrid with on-site collaboration several days per week.

Qualifications

• High School Diploma, GED, or equivalent is required.
• 3+ years of experience in administrative support.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.
• Experience in higher education, programming, or event coordination preferred.
• Excellent verbal and written communication skills with strong interpersonal skills.
• Exceptional attention to detail and organizational skills.
• Ability to work independently and collaboratively; thrive with multiple concurrent responsibilities.
• Availability for some evening and weekend work is required.

Responsibilities

• Administer coaching platforms (Fieldglass, 12twenty, CareerLeader, Qualtrics, Teams/SharePoint) under guidance.
• Coordinate weekly coach invoicing with Fieldglass and finance.
• Prepare calendar invitations and materials for Peer Review Zoom meetings; assist with attendance tracking.
• Provide ongoing communication support to coaches and respond to routine inquiries.
• Assist with onboarding new coaches and distribute orientation materials and program documentation.
• Distribute academic calendar and event information to coaches for Fall and Spring planning.
• Process coaching-related requests and route to staff.
• Manage access provisioning for CareerLeader for partners, staff, and alumni.
• Distribute HBS Partner coaching requests to appropriate coaches.
• Coach-on-Call scheduling and appointment tracking in 12twenty.
• Coordinate logistics for the annual two-week Coach Training program (60+ attendees).
• Assist MBA programming: manage registrations, room reservations, and materials.

Skills

Administrative support

Communication skills

Attention to detail

Organization

Independent work

Education

High School Diploma

Tools

Fieldglass

12twenty

CareerLeader

Qualtrics

Teams

SharePoint

Microsoft Office

Job description

Harvard Business School in Boston seeks a detail-oriented Coaching Operations Specialist to support coaching and career development programs within the MBA & Doctoral Programs. You will work with coaches and staff to streamline operations, maintain calendars, and ensure a high level of service.

PM tasks include managing platforms, coordinating invoicing, onboarding new coaches, and handling program communications. The role is hybrid with on-site collaboration several days per week.