Remote ServiceNow CMDB Product Owner & Leader

The Hartford; Hartford (CT); Hybrid; USD 132.000 - 198.000; Vollzeit

Zusammenfassung

The Hartford in Hartford, CT is seeking a Manager, Infrastructure Engineer - ServiceNow CMDB to lead strategy, governance, and evolution of the enterprise CMDB. You will own the product vision, roadmap, and outcomes that transform CMDB into a trusted, AI-ready foundation for IT operations, security, automation, and cloud services.

You will lead a team of CMDB professionals and collaborate with architects, platform engineers, and technology leaders to drive data quality, discovery, and service

Qualifikationen

• 5+ years leading enterprise CMDB, ServiceNow, ITOM, or configuration management programs.
• Proven people leadership experience managing technical teams.
• Deep expertise with ServiceNow CMDB, Discovery, Service Mapping, CSDM.
• Ability to influence stakeholders and deliver measurable outcomes.

Aufgaben

• Own the CMDB product vision, roadmap, backlog, and success metrics.
• Lead and develop a team of CMDB engineers, analysts, and administrators.
• Drive CMDB modernization, governance, and CSDM alignment initiatives.
• Improve CMDB data quality, service visibility, lifecycle governance, and certification processes.
• Lead Discovery, Service Mapping, Service Graph, and CMDB integration strategies.
• Establish standards, controls, and accountability models for trusted CMDB operations.
• Partner across infrastructure, cloud, security, application, and operations teams to improve asset visibility.
• Define and report on KPIs that demonstrate business value, risk reduction, and platform health.

Kenntnisse

CMDB leadership

ServiceNow CMDB

Discovery

Service Mapping

CSDM

Data governance

Stakeholder influence

Product roadmaps

Tools

ServiceNow

Discovery

Service Mapping

CSDM

Jobbeschreibung

The Hartford in Hartford, CT is seeking a Manager, Infrastructure Engineer - ServiceNow CMDB to lead strategy, governance, and evolution of the enterprise CMDB. You will own the product vision, roadmap, and outcomes that transform CMDB into a trusted, AI-ready foundation for IT operations, security, automation, and cloud services.

You will lead a team of CMDB professionals and collaborate with architects, platform engineers, and technology leaders to drive data quality, discovery, and service