CMDB Implementation Lead: ServiceNow & Data Governance

Blue Rose Consulting Group, Inc.; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Job summary

Blue Rose Consulting Group, Inc. seeks an experienced CMDB Implementation Specialist to drive enterprise-scale configuration management and CMDB adoption. You will define data models, governance, and relationships, partnering with IT Operations, Security, and Architects to deliver robust CMDB solutions.

The role emphasizes strong communication, data quality, and cross-team collaboration to align business needs with technical implementations and ensure governance across CMDB initiatives.

Qualifications

• Must be a U.S. Citizen.
• 10 years of overall information technology experience.
• 5+ years of enterprise ITSM, CMDB, and/or Configuration Management experience.
• Demonstrated expertise in: CMDB planning,CMDB modeling,CMDB governance,Data-quality frameworks,Designing CI classes and relationships,CI lifecycle management for complex organizations.
• Ability to lead workshops, stakeholder discussions, and cross-team alignment sessions.
• Strong understanding of service mapping principles and organizational CMDB ownership models.
• Proficiency with ServiceNow CMDB, Automated Discovery, and CSDM.
• Excellent analytical, communication, documentation, facilitation, and standards-development capabilities.
• Experience working within large, federated, or regulated environments.
• Able to obtain Customs Border Protection Background Investigation

Responsibilities

• Elicit stakeholder needs across Application Owners, IT Operations, Security, and other stakeholder groups.
• Identify required Configuration Items (CIs), critical attributes, and inter-CI relationships.
• Document business requirements into clear functional and non-functional artifacts, including use cases, user stories, and acceptance criteria.
• Analyze existing data sources and identify gaps, inconsistencies, and migration challenges associated with moving data into the CMDB.
• Define CMDB classes and attributes, including servers, applications, databases, enumeration values, and ownership fields.
• Work with Architects and Platform Administrators to establish appropriate CMDB structures.
• Establish relationships such as “runs on,” “connects to,” and “is composed of” to accurately represent the environment.
• Normalize and standardize data to enforce CMDB consistency.
• Map CMDB-related processes, including Incident, Change, Problem, and Asset Management, to ensure the CMDB supports workflows.
• Define data governance policies for data ownership, data entry, updates, and data-quality assurance.
• Specify integration requirements with discovery tools, ticketing systems, and monitoring platforms.
• Support correct and automated data flows into the CMDB.
• Define data-quality rules and metrics to measure accuracy and completeness
• Establish monitoring and remediation processes for CMDB data quality
• Plan and conduct User Acceptance Testing (UAT) with business users
• Design test cases to validate functional requirements and expected value
• Identify reporting requirements and dashboards that provide environment insights, decision support, and compliance monitoring
• Define CMDB-enabled KPIs
• Support operational measurement using metrics such as MTTR and change success rates
• Develop training materials and documentation for CMDB user groups
• Deliver training sessions to support adoption and user proficiency
• Provide ongoing support and clarification regarding CMDB functionality and data usage
• Facilitate workshops to gather requirements, resolve conflicts, and build consensus
• Lead stakeholder discussions and cross-team alignment sessions
• Translate between business and technical teams to ensure concepts, requirements, and outcomes are clearly understood across groups

Skills

CMDB planning

CMDB modeling

CMDB governance

Data-quality frameworks

CI lifecycle management

Designing CI classes

Stakeholder workshops

ServiceNow CMDB

Automated Discovery

CSDM

Service mapping principles

Cross-team communication

Education

Bachelor’s degree

Master’s degree

Tools

ServiceNow CMDB

Automated Discovery

CSDM

Job description

Blue Rose Consulting Group, Inc. seeks an experienced CMDB Implementation Specialist to drive enterprise-scale configuration management and CMDB adoption. You will define data models, governance, and relationships, partnering with IT Operations, Security, and Architects to deliver robust CMDB solutions.

The role emphasizes strong communication, data quality, and cross-team collaboration to align business needs with technical implementations and ensure governance across CMDB initiatives.