Senior ServiceNow CMDB Product Owner - Remote/Hybrid

The Hartford; Columbus (OH); Hybrid; USD 132,000 - 198,000; Full time

Job summary

The Hartford is seeking a ServiceNow CMDB Manager / Product Owner to lead the strategy, governance, and evolution of our enterprise CMDB. You will own the product vision, roadmap, and outcomes that transform CMDB into a trusted, service-centric, AI-ready foundation for IT operations, security, automation, and cloud services.

You will lead CMDB professionals and partner with architects, platform engineers, and technology leaders to drive data quality, governance, service modeling, and operation

Qualifications

• 5+ years leading enterprise CMDB, ServiceNow ITOM, or configuration management programs.
• Proven experience leading technical teams.
• Deep expertise in ServiceNow CMDB, Discovery, Service Mapping, CSDM, IRE and related integrations.
• Experience building roadmaps, governance, and data ownership models.
• Strong knowledge of enterprise infrastructure, cloud environments, and IT service management.

Responsibilities

• Own the CMDB product vision, roadmap, backlog, and success metrics.
• Lead and develop a team of CMDB engineers, analysts, and administrators.
• Drive CMDB modernization, governance, and CSDM alignment initiatives.
• Improve CMDB data quality, service visibility, lifecycle governance, and certification processes.
• Lead Discovery, Service Mapping, Service Graph, and CMDB integration strategies.
• Establish standards, controls, and accountability models that ensure trusted, sustainable CMDB operations.
• Partner across infrastructure, cloud, security, application, and operations teams to improve asset and service visibility.
• Define and report on KPIs that demonstrate business value, risk reduction, operational efficiency, and platform health.

Skills

Enterprise CMDB leadership

ServiceNow CMDB

ITOM / configuration management

Product ownership / roadmaps

Stakeholder influence

Team leadership

Tools

ServiceNow CMDB

Discovery

Service Mapping

CSDM

IRE

Job description

The Hartford is seeking a ServiceNow CMDB Manager / Product Owner to lead the strategy, governance, and evolution of our enterprise CMDB. You will own the product vision, roadmap, and outcomes that transform CMDB into a trusted, service-centric, AI-ready foundation for IT operations, security, automation, and cloud services.

You will lead CMDB professionals and partner with architects, platform engineers, and technology leaders to drive data quality, governance, service modeling, and operation