Clinical Business Operations Representative 3 (HYBRID)

University of Miami; Miami (FL); Hybrid; USD 42,000 - 52,000; Full time

Job summary

The University of Miami Health System is seeking a Clinical Business Operations Representative 3 to work on the UHealth campus in a hybrid, full-time capacity. This role handles pre- and post-care processes, patient data collection, and receptionist duties to support efficient clinical operations.

The incumbent will triage calls, manage patient records with discretion, and coordinate with physicians and staff to maintain high service standards.

Qualifications

• Proficient data entry with minimal errors.
• Effective oral and written communication skills.
• Ability to work evenings, nights or weekends as needed.
• Ability to analyze data and work independently or with others.

Responsibilities

• Assist with pre and post patient care processes and expectations.
• Obtain and review patient demographic, insurance and referral information.
• Review clinical records for completeness including authorizations and signatures.
• Answer phone calls, triage inquiries, direct calls and document messages.
• Greet visitors and callers and route to appropriate staff.
• Collaborate with colleagues to improve smooth workflow of the practice.
• Provide coverage for coworkers as needed and maintain confidentiality.
• Adhere to University policies and protect campus assets.

Skills

Data entry

Communication

Confidentiality

Teamwork

Education

High school diploma or equivalent

Job description

The department of Medicine has an exciting opportunity for a full-time Clinical Business Operations Representative 3 to work onsite on the UHealth campus. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

THIS POSITION IS HYBRID.

CORE RESPONSIBILITIES

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High school diploma or equivalent
• Minimum 2 years of relevant experience

Knowledge, Skills, and Attitudes:

• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University's core values.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time
Employee Type: Staff