Hybrid Clinical Operations Lead — Pre/Post Care & Data

University of Miami; Miami (FL); Hybrid; USD 42,000 - 65,000; Full time

Job summary

University of Miami Health System on the UHealth campus in Miami, FL seeks a Clinical Business Operations Specialist to lead a team of Clinical Business Operations Representatives and support pre/post care processes. Responsibilities include managing patient data, coordinating referrals, triaging calls, and ensuring compliance with service standards while maintaining confidentiality.

Strong communication and data analysis skills are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of relevant experience.
• Strong data entry accuracy and attention to detail.
• Effective oral and written communication skills.
• Ability to work evenings, nights, and weekends as necessary.
• Ability to work independently and/or in a team.
• Commitment to University values.

Responsibilities

• Assists department in managing expectations surrounding pre and post patient care.
• Provides guidance and support to Clinical Business Operations Representatives with training.
• Obtains or reviews patient demographics, insurance information, and referrals.
• Reviews clinical records for completeness and accuracy.
• Answers calls, triages inquiries, directs callers, documents messages.
• Greets visitors and directs them according to needs.
• Maintains confidentiality and adheres to policies.
• Supports cross-functional communication with physicians and staff.

Skills

Data entry

Communication

Data analysis

Teamwork

Education

High School Diploma or equivalent

Job description

University of Miami Health System on the UHealth campus in Miami, FL seeks a Clinical Business Operations Specialist to lead a team of Clinical Business Operations Representatives and support pre/post care processes. Responsibilities include managing patient data, coordinating referrals, triaging calls, and ensuring compliance with service standards while maintaining confidentiality.

Strong communication and data analysis skills are essential.