Hybrid Clinical Admin Assistant II EPIC & Patient Care

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Hybrid work after 90 days

Job summary

Cleveland Clinic’s Main Campus is hiring a Clinical Administrative Assistant II to support five providers, handle patient calls and refill requests, and assist with calendar management. The role emphasizes excellent communication, attention to detail, and the ability to manage multiple priorities in a dynamic clinical setting.

After 90 days, the position becomes hybrid—three days in the office and two days remote—while continuing to support efficient clinical operations and patient care.

Qualifications

• Minimum high school diploma or GED.
• Three years of administrative assistant experience in a professional setting.
• Associate or bachelor’s degree may substitute two years of experience.
• Experience with Electronic Medical Records (EMR).
• Must complete EPIC training during first year.
• Experience using Microsoft Office Suite (Outlook, Word, Excel or PowerPoint).
• Experience may be assessed with an online Skills Assessment.

Responsibilities

• Manage patient calls and refill requests as the primary contact.
• Support provider calendars; track requests and vacation time.
• Process reimbursements and expense reports; manage EPIC entries.
• Handle MyChart refill requests and patient inquiries; respond accurately and timely.
• Assist with check-in for virtual appointments.
• Coordinate referrals and empaneled patient scheduling; monitor referrals.
• Prepare and transcribe meeting minutes; arrange department events.
• Provide IT assistance and administrative support across the department.
• Schedule meetings, coordinate travel and reimbursements; assist with licensing renewal.

Skills

Communication

Customer service

Multitasking

Phone skills

Attention to detail

Education

High School Diploma or GED

Associate or Bachelor’s degree substitute years of experience

Tools

EPIC

Microsoft Office

Job description

Cleveland Clinic’s Main Campus is hiring a Clinical Administrative Assistant II to support five providers, handle patient calls and refill requests, and assist with calendar management. The role emphasizes excellent communication, attention to detail, and the ability to manage multiple priorities in a dynamic clinical setting.

After 90 days, the position becomes hybrid—three days in the office and two days remote—while continuing to support efficient clinical operations and patient care.