Clinical Administrative Assistant II - Hospital Medicine

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic Fairview Hospital seeks an Administrative Assistant to support patients, physicians, and nurses in a fast-paced clinical environment. The role handles EPIC communications, MyChart messages, and appointment coordination.

Monday–Friday, 8:00am–5:00pm, with emphasis on accurate documentation and timely responses. The ideal candidate will have a High School Diploma or GED, 3+ years of administrative experience (or an Associate/Bachelor's degree in lieu of experience), and

Qualifications

• High School Diploma or GED or equivalent.
• 3 years of administrative assistant experience in a professional setting; OR Associate/Bachelor's degree substitutes two years of experience.
• Experience with Electronic Medical Records (EPIC training during first year).
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point).
• Experience may be assessed with an online Skills Assessment.

Responsibilities

• Handle high-volume calls and EPIC communications including MyChart messages.
• Serve as the first point of contact for patients, physicians, and nurses; triage inquiries.
• Manage external medical records and enter images into EPIC.
• Document patient matters and initiate pending orders and labs.
• Manage physician clinic schedules and reconcile scheduling errors.
• Collect insurance information and liaise with Patient Financial Advisors.
• Assist patients with check-in for virtual appointments and referrals.
• Assist with messages and inbound calls.
• Other duties as assigned.

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

Tools

EPIC

Electronic Medical Records

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Job description

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.

The Clinical Administrative Assistant serves as a key point of contact for patients, physicians, and nurses in a fast-paced clinical environment. This role manages a high volume of incoming calls and EPIC communications, including MyChart messages, prescription refill requests, and patient inquiries. The position requires excellent communication skills, strong attention to detail, and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations.

A caregiver in this position works Monday through Friday from 8:00am to 5:00pm.

A caregiver who excels in this role will:

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Other duties as assigned.

Administrative

• Respond to provider's emails and manage staff out-of-office arrangements.
• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.
• Other duties as assigned.

Minimum qualifications

• High School Diploma or GED
• 3 years of administrative assistant experience in a professional setting
• OR Associate Degree or Bachelor's Degree may substitute two years of experience
• Experience with Electronic Medical Records
• Must complete EPIC training during first year
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
• *Experience may be assessed with an on-line Skills Assessment

Preferred qualifications

• Associate's Degree
• Healthcare experience
• Typing proficiency with accuracy

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment

• Follows standard precautions using personal protective.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).