Clinical Administrative Assistant II - Cardiac Surgery

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic’s Main Campus in Cleveland is seeking a Clinical Administrative Assistant II to support two Cardiac physicians in a fast-paced clinical environment. You will handle a high volume of calls, EPIC communications, MyChart messages, refill requests, and patient inquiries while ensuring accuracy and timely service.

This role emphasizes friendly, professional communication, meticulous record-keeping, and efficient scheduling.

Qualifications

• High School Diploma or GED required.
• Three years of administrative assistant experience in a professional setting.
• Associate Degree or Bachelor’s Degree may substitute two years of experience.
• Experience with Electronic Medical Records (EMR).
• Must complete EPIC training within first year.
• Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Online Skills Assessment may be used to evaluate qualifications.

Responsibilities

• Manage a high volume of incoming calls and EPIC communications.
• Serve as first point of contact for referrals and patient inquiries, triage appropriately.
• Coordinate physician schedules and manage scheduling errors.
• Process patient information and assist with check-in for virtual appointments.
• Respond to provider emails and manage staff out-of-office arrangements.
• Schedule meetings, travel, and reimbursement processes.

Skills

Communication skills

Attention to detail

Scheduling coordination

Education

High School Diploma or GED

Associate/Bachelor’s Degree substitute for experience

Tools

Microsoft Office Suite

EPIC training

Electronic Medical Records

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Clinical Administrative Assistant II serves as a key point of contact for patients, physicians and nurses in a fast-paced clinical environment. Here, you will be supporting two Cardiac physicians. This role manages a high volume of incoming calls and EPIC communications, including MyChart messages, prescription refill requests and patient inquiries. The position requires excellent communication skills, strong attention to detail and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations.

A caregiver in this position works Monday-Friday from 8:30AM – 5:00PM. No weekends or holidays.

A caregiver who excels in this role will:

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Other duties as assigned.

Administrative

• Respond to provider’s emails and manage staff out-of-office arrangements.
• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver

• High School Diploma or GED
• Three years of administrative assistant experience in a professional setting
• OR Associate Degree or Bachelor’s Degree may substitute two years of experience
• Experience with Electronic Medical Records
• Must complete EPIC training during first year
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
• *Experience may be assessed with an on-line Skills Assessment

Preferred qualifications for the ideal future caregiver

• Associate’s Degree
• Healthcare experience
• Typing proficiency of with accuracy

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment

• Follows standard precautions using personal protective.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).