Cardiovascular Admin Assistant II - Day Shift (M-F)

Cleveland Clinic; United States; On-site; USD 42,000 - 58,000; Full time

Job summary

Cleveland Clinic Health System is seeking a Clinical Administrative Assistant II for the Heart Failure-Heart Vascular & Thoracic Institute at the Main Campus in Cleveland. The position supports patient coordination, front-desk duties, and EPIC communications in a fast-paced clinical environment.

You will handle high volumes of calls and referrals, manage medical records, document patient matters, and help keep clinic schedules and billing processes aligned.

Qualifications

• High School Diploma or GED required.
• 3 years of administrative assistant experience in a professional setting.
• Associate Degree or Bachelor’s Degree may substitute two years of experience.
• Experience with Electronic Medical Records.
• Must complete EPIC training during first year.
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or PowerPoint).
• Experience may be assessed with an online Skills Assessment.

Responsibilities

• Manage high volume incoming calls and EPIC communications, including MyChart messages, prescription refill requests, and patient inquiries.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Document and convey patient matters to appropriate medical professionals and initiate pending orders and labs.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information and forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Other duties as assigned.

Skills

Communication skills

Multitasking

EPIC training

Microsoft Office

Phone etiquette

Medical office experience

Education

High School Diploma or GED

Associate/Bachelor degree substitution

Tools

EPIC EMR

Microsoft Office

Job description

Cleveland Clinic Health System is seeking a Clinical Administrative Assistant II for the Heart Failure-Heart Vascular & Thoracic Institute at the Main Campus in Cleveland. The position supports patient coordination, front-desk duties, and EPIC communications in a fast-paced clinical environment.

You will handle high volumes of calls and referrals, manage medical records, document patient matters, and help keep clinic schedules and billing processes aligned.