Clinical Administrative Assistant II

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Hybrid work after 90 days

Job summary

Cleveland Clinic’s Main Campus is hiring a Clinical Administrative Assistant II to support five providers, handle patient calls and refill requests, and assist with calendar management. The role emphasizes excellent communication, attention to detail, and the ability to manage multiple priorities in a dynamic clinical setting.

After 90 days, the position becomes hybrid—three days in the office and two days remote—while continuing to support efficient clinical operations and patient care.

Qualifications

• Minimum high school diploma or GED.
• Three years of administrative assistant experience in a professional setting.
• Associate or bachelor’s degree may substitute two years of experience.
• Experience with Electronic Medical Records (EMR).
• Must complete EPIC training during first year.
• Experience using Microsoft Office Suite (Outlook, Word, Excel or PowerPoint).
• Experience may be assessed with an online Skills Assessment.

Responsibilities

• Manage patient calls and refill requests as the primary contact.
• Support provider calendars; track requests and vacation time.
• Process reimbursements and expense reports; manage EPIC entries.
• Handle MyChart refill requests and patient inquiries; respond accurately and timely.
• Assist with check-in for virtual appointments.
• Coordinate referrals and empaneled patient scheduling; monitor referrals.
• Prepare and transcribe meeting minutes; arrange department events.
• Provide IT assistance and administrative support across the department.
• Schedule meetings, coordinate travel and reimbursements; assist with licensing renewal.

Skills

Communication

Customer service

Multitasking

Phone skills

Attention to detail

Education

High School Diploma or GED

Associate or Bachelor’s degree substitute years of experience

Tools

EPIC

Microsoft Office

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Clinical Administrative Assistant II supports five providers and serves as a primary point of contact for patients. Responsibilities include answering patient calls, managing refill requests, fielding questions, supporting provider calendars, tracking requests and vacation time and submitting reimbursements and expense reports. The role also processes fax requests, prepares FMLA and disability forms for the clinical teams and manages MyChart refill requests, ensuring all patient inquiries are addressed accurately and timely. This position requires excellent communication skills, strong attention to detail and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations.

A caregiver in this position works full-time, days, from 8:00AM – 5:00PM. No weekends or holidays.

After 90 days, the role is hybrid - three days in office, two days at home.

A caregiver who excels in this role will:

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Other duties as assigned.

Administrative

• Respond to provider’s emails and manage staff out-of-office arrangements.
• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Three years of administrative assistant experience in a professional setting
• OR Associate Degree or Bachelor’s Degree may substitute two years of experience
• Experience with Electronic Medical Records
• Must complete EPIC training during first year
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
• *Experience may be assessed with an on-line Skills Assessment

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree
• Healthcare experience
• Typing proficiency of with accuracy
• EPIC experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).