Hybrid Client Success & Support Specialist

Philips; Malvern (Chester County); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

PTO

401k

HSA

Stock purchase plan

Job summary

Philips is seeking a Client Account Representative in Malvern, PA to act as the primary liaison between sales teams, healthcare providers, and internal departments. The role focuses on resolving issues, educating users on products and policies, and supporting onboarding of physician offices.

Training lasts 4–12 weeks with a Monday–Friday schedule, moving to later hours. This office-based role requires a strong customer-focused mindset and ability to multitask effectively.

Qualifications

• Bachelor's degree or 2+ years of customer service experience.
• Strong proficiency in Microsoft Office applications.
• Ability to navigate multiple technical platforms simultaneously.
• Customer-focused problem solving and effective communication across teams.

Responsibilities

• Serve as the primary support contact for Account Executives and Sales teams.
• Coordinate communication between internal departments and external stakeholders.
• Track, analyze, and document inquiries and service trends.
• Educate users on products, policies, and onboarding of new physician offices.
• Manage multiple priorities in a fast-paced environment to ensure timely resolutions.
• Training and ramp-up typically last 4–12 weeks with a Mon–Fri schedule.

Skills

Customer service experience

Technical proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Philips is seeking a Client Account Representative in Malvern, PA to act as the primary liaison between sales teams, healthcare providers, and internal departments. The role focuses on resolving issues, educating users on products and policies, and supporting onboarding of physician offices.

Training lasts 4–12 weeks with a Monday–Friday schedule, moving to later hours. This office-based role requires a strong customer-focused mindset and ability to multitask effectively.