Client Success Specialist — Hybrid & Onboarding

ITS Traffic Systems, Inc; Westlake (OH); Hybrid; USD 42,000 - 60,000; Full time

Job summary

ITS Traffic Systems, Inc. is seeking a Customer Service Representative to be the primary contact for assigned client accounts. You will proactively communicate, propose custom solutions, and respond to questions or escalated issues to strengthen client relationships.

The role focuses on onboarding accounts, expanding service utilization, and ensuring accurate invoicing through contract rate management. It is a hybrid position based at our Westlake, OH offices with a Monday–Thursday in-office

Qualifications

• Minimum requirements include a high school diploma or GED and 1–2 years of client account management or inside sales experience.

Responsibilities

• Respond timely and professionally to client inquiries and update the client when escalation or follow-up is needed.
• Onboard new accounts and rollout processes within Service and Front-End Operations teams.
• Identify opportunities to expand service utilization within existing client accounts.
• Document client-specific ITS procedures and communicate changes to internal teams.
• Input and maintain basic client contract rates for accurate invoicing and communicate updates.
• Approve or reject invoices as assigned.
• Follow up on overdue client funding or discrepancies as needed.
• Provide weekly client account updates to the COO via in-person or Teams.
• Assist team members in audit workflow during peak volume periods.
• Collaborate with other departments on service processes affecting client accounts.

Skills

Client account management

Inside sales experience

Excellent communication

Customer service mindset

Education

High School Diploma or GED

Tools

Microsoft Office Suite (Excel, Word, Outlook, Teams)

Job description

ITS Traffic Systems, Inc. is seeking a Customer Service Representative to be the primary contact for assigned client accounts. You will proactively communicate, propose custom solutions, and respond to questions or escalated issues to strengthen client relationships.

The role focuses on onboarding accounts, expanding service utilization, and ensuring accurate invoicing through contract rate management. It is a hybrid position based at our Westlake, OH offices with a Monday–Thursday in-office