Hybrid Client Success Plan Lead

SAP; Newtown Square (Delaware County); Hybrid; USD 107,000 - 231,000; Full time

Job summary

SAP is seeking an experienced Engagement Manager to lead SAP service engagements across your portfolio, focusing on trusted relationships, governance, and delivering real customer value.

You will develop engagement strategies aligned to business goals, run time-boxed programs, and integrate AI tooling to accelerate outcomes, with travel up to 70% and a hybrid, global work environment.

Qualifications

• You'll bring 8+ years managing SAP service engagements and aligning delivery with business outcomes.
• Proven ability to drive customer satisfaction, adoption, and ROI.
• Strong communication with C-suite stakeholders and cross-functional teams.
• Experience with SAP BTP and cross-system integration is a plus.

Responsibilities

• Develop engagement strategies aligned to customer goals and business needs.
• Establish governance models to drive accountability, risk tracking, and issue resolution.
• Maintain C-level relationships and keep programmes on track.
• Identify issues quickly and minimize disruption while delivering value.
• Track and communicate value realisation of SAP investments.
• Integrate AI tools into daily workflow to accelerate outcomes.

Skills

SAP service delivery

Executive stakeholder mgmt

Governance & delivery

AI adoption & tooling

Job description

SAP is seeking an experienced Engagement Manager to lead SAP service engagements across your portfolio, focusing on trusted relationships, governance, and delivering real customer value.

You will develop engagement strategies aligned to business goals, run time-boxed programs, and integrate AI tooling to accelerate outcomes, with travel up to 70% and a hybrid, global work environment.