Senior SAP Success Plan Manager - Client Value & AI

SAP; Palo Alto (CA); On-site; USD 122,000 - 260,000; Full time

Job summary

SAP is seeking a senior practitioner to lead service engagements and governance, delivering tangible value for customers. You will manage executive relationships, align delivery with business goals, and integrate AI-enabled approaches to accelerate outcomes.

The role emphasizes trusted partnerships, milestone-driven programs, and proactive risk and issue management across complex SAP landscapes to secure measurable ROI.

Qualifications

• 8+ years managing SAP service engagements and aligning delivery with business outcomes.
• Customer success delivery experience and driving adoption and satisfaction.
• Ability to build trust with stakeholders at all levels, including C-suite.
• Clear, business-language communication translating technical progress to non-technical audiences.
• Structured 90-day cycles with milestones, fixed scope, and value delivery focus.

Responsibilities

• Manage SAP service engagements across your portfolio with trusted relationships.
• Develop engagement strategies aligned to customer goals and business needs.
• Implement governance models driving accountability and momentum.
• Maintain relationships with stakeholders at all levels, including C-suite.
• Identify and address issues quickly to minimise disruption and keep delivery moving.
• Track value realisation and articulate SAP investment impact.

Skills

Customer success

Stakeholder management

C-suite communication

Governance

AI skills

Tools

SAP BTP

Job description

SAP is seeking a senior practitioner to lead service engagements and governance, delivering tangible value for customers. You will manage executive relationships, align delivery with business goals, and integrate AI-enabled approaches to accelerate outcomes.

The role emphasizes trusted partnerships, milestone-driven programs, and proactive risk and issue management across complex SAP landscapes to secure measurable ROI.