Client Success & Value Lead — Public Services

SAP; Newtown Square (Delaware County); On-site; USD 107,000 - 231,000; Full time

Job summary

SAP is seeking a Senior Client Engagement Lead to drive strategic SAP service engagements with enterprise clients in the US. You will guide governance, ensure outcomes, and manage stakeholder relationships at the C-level.

In this role, you’ll integrate AI tools, align delivery with business value, and lead time-boxed initiatives that deliver rapid, tangible benefits across SAP solutions and cross-system integrations.

Qualifications

• 8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.
• Customer success management skills from hands-on delivery and a track record of driving satisfaction and adoption.
• The ability to establish and sustain trust with stakeholders at all levels, including C-suite.
• Clear, effective communication, translating technical progress into business language and keeping stakeholders informed under uncertainty.
• Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, tight scope, and a focus on visible value delivery.
• Value management awareness, tracking the business value of SAP solutions and helping customers own their ROI.
• Familiarity with SAP BTP and cross-system integration, with the grounding to engage in technical solution conversations.
• Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance, assessed via a Codility take-home assignment.
• Emotional intelligence and sound problem-solving, reading dynamics, managing pressures, and finding applicable paths through delivery challenges.

Responsibilities

• Develop engagement strategies aligned to customer goals and business needs.
• Implement governance models that drive accountability and momentum, anchoring satisfaction, risk tracking, and issue resolution.
• Maintain stakeholder relationships at all levels, including C-level, reinforcing trust and keeping programmes on track.
• Identify and address issues quickly, minimising disruption and keeping delivery moving.
• Track and communicate value realisation, helping customers articulate their SAP investment impact.
• Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
• Integrate AI tools into your daily workflow, including agentic AI, prompt engineering, and AI-assisted prototyping, to accelerate customer outcomes.

Skills

Engagement management

Customer success

Stakeholder management

Communication

Timeboxing

Value management

SAP BTP

Agentic AI

Context Engineering

AI-Assisted Automation

AI Adoption

AI Output QA

Emotional intelligence

Job description

SAP is seeking a Senior Client Engagement Lead to drive strategic SAP service engagements with enterprise clients in the US. You will guide governance, ensure outcomes, and manage stakeholder relationships at the C-level.

In this role, you’ll integrate AI tools, align delivery with business value, and lead time-boxed initiatives that deliver rapid, tangible benefits across SAP solutions and cross-system integrations.