Hybrid Client Success Manager — Online Programs

Stanford University; Palo Alto (CA); Hybrid; USD 97,298 - 124,375; Full time

Job summary

Stanford University is seeking a Client Success Manager for the CGOE, part of the School of Engineering, to provide learner and program support for Stanford Online graduate certificate programs.

You will manage enrollment experiences, coordinate communications and logistics, and collaborate with faculty, staff and external partners to ensure high-quality learner outcomes in a fast-paced, hybrid work environment.

Responsibilities

• Execute product/program plan definition and rollout schedule with internal stakeholders.
• Collaborate with marketing to develop and execute a marketing plan.
• Implement conversion strategy to meet product/program goals.
• Deliver an experience that leads to high customer satisfaction and advocacy for the program.
• Conduct analysis and recommendations regarding the direction of the program or product.
• Actively participates in efforts to improve processes, programs and business across the department.
• Secure, plan, and coordinate program support with external consultants, lecturers, and/or service providers.
• Provide learner/participant, client, faculty, and stakeholder communication, logistic, and technical support in all phases of program planning, implementation, and closeout.
• Own the graduate enrollment experience and information via web, program forms, chatbot and campaigns.
• Interpret and administer university policies regarding program applications, course advising, enrollment requirements, tuition payments and other academic support services.

Job description

Stanford University is seeking a Client Success Manager for the CGOE, part of the School of Engineering, to provide learner and program support for Stanford Online graduate certificate programs.

You will manage enrollment experiences, coordinate communications and logistics, and collaborate with faculty, staff and external partners to ensure high-quality learner outcomes in a fast-paced, hybrid work environment.