Hybrid Client Solutions Manager – Growth & ROI

SmartRecruiters, Inc.; San Francisco (CA); Hybrid; USD 120,000 - 173,000; Full time

Job summary

LinkedIn Marketing Solutions is seeking a Client Solutions Manager to manage relationships with customers in our growth mid-market segment, providing campaign intelligence and strategy consultation. You will identify opportunities for added value, optimize campaigns, and guide training and onboarding to ensure client success.

Collaborate with Account Executives and cross-functional teams to drive incremental revenue, leveraging data and insights to demonstrate ROI and secure strategic

Qualifications

• 3+ years of experience in advertising, marketing, or sales
• 2+ years of media sales, digital media account management or auction-based or programmatic campaign management and optimization experience
• Demonstrated ability to understand marketing & digital media metrics
• Ability to conduct regular forecasts and reports
• Ability to think strategically with a proven track record of achieving results by connecting a customer’s pressures with data-driven products and solutions
• Demonstrated understanding of internet advertising technology and marketing automation
• Know-how of the digital industry landscape
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Strong customer engagement and stakeholder management skills, ownership of agency and client relationships
• Ability to build insights-backed narrative to support strategic storytelling and investment recommendations
• Ability to work independently and collaborate cross-functionally
• Demonstrated commitment to understanding and prioritizing the needs of the customer
• Enthusiasm for adopting AI and emerging tools to improve efficiency and impact
• Know-how of sales planning & CRM tools

Responsibilities

• Build relationships with clients and develop a deep understanding of their business and objectives to provide best-in-class customer engagement
• Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met
• Provide recommendations and training on targeting, implementation, optimization, and reporting
• Support customer education including a best-in-class onboarding experience and ad hoc education needs
• Stabilize performance and grow revenue from new advertisers via proactive optimizations and upsells
• Leverage technology to drive performance-oriented marketing solutions
• Advise on creative and content development, leveraging marketing expertise to maximize performance and delivery
• Work effectively with cross-functional partners in sales, marketing, finance, technical support, product, product marketing and insights to ensure customer success, troubleshoot campaigns and ensure error-free execution
• Represent the voice of the customer through collaboration with product teams to influence campaign management tools and ensure our customer needs are met
• Co-develop a strategic plan for your book of business with your Account Executive
• Use data and insights to highlight the value of advertising, demonstrate ROI, and make recommendations for optimizations and additional investment
• Inspire continued innovation by regularly sharing ideas and best practices with peers and manager
• Embrace our learning culture to develop yourself as a sales professional and colleague to your peers and internal partners

Job description

LinkedIn Marketing Solutions is seeking a Client Solutions Manager to manage relationships with customers in our growth mid-market segment, providing campaign intelligence and strategy consultation. You will identify opportunities for added value, optimize campaigns, and guide training and onboarding to ensure client success.

Collaborate with Account Executives and cross-functional teams to drive incremental revenue, leveraging data and insights to demonstrate ROI and secure strategic