Hybrid Client Services Lead – Lab & Compliance

SGS; South Brunswick (NJ); Híbrido; USD 78.000 - 124.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with company match

Tuition reimbursement / Professional成长

Paid time off

Descripción de la vacante

SGS, Dayton, NJ, is seeking a Client Services Manager to lead the Client Services team in a hybrid role. You will oversee the client services function, mentor project managers, and drive customer relationships and compliance testing resolutions.

Responsibilities include coordinating with cross-functional teams, tracking strategic accounts, and delivering process improvements. A Bachelor's degree and 5+ years in related fields, plus supervisory experience, are required.

Formación

• Bachelor's degree or equivalent education and experience.
• 5+ years in Laboratory, Technical, Business, Shipping, or Project Management.
• 1+ years supervisory experience.
• Advanced oral and written communications skills.
• Advanced English language skills.
• Advanced mathematical, reasoning, and computer skills.
• Excellent attention to detail.
• Solid critical thinking skills to anticipate and solve problems in a systematic manner.
• Ability to lift/carry/push and/or pull upwards of 25 lbs on an occasional basis

Responsabilidades

• Manages, maintains, and grows internal and external customer relationships to increase revenue.
• Directly supervise client services team and PMs
• Serves as a main point of contact for customers regarding compliance testing and resolutions to client issues
• Manages relationship between the client services team and local or cross-location departments
• Addresses complex client issues in a professional and timely manner
• Promotes a positive, respectful and inclusive work environment
• Other duties as assigned

Conocimientos

Communication

English fluency

Analytical thinking

Critical thinking

Self-initiative

Supervision

Attention to detail

Problem solving

Educación

Bachelor's degree or equivalent

Descripción del empleo

SGS, Dayton, NJ, is seeking a Client Services Manager to lead the Client Services team in a hybrid role. You will oversee the client services function, mentor project managers, and drive customer relationships and compliance testing resolutions.

Responsibilities include coordinating with cross-functional teams, tracking strategic accounts, and delivering process improvements. A Bachelor's degree and 5+ years in related fields, plus supervisory experience, are required.