West Coast Client Services Lead: Growth & Relationships

SGS; Colorado; Hybrid; USD 78,000 - 124,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Tuition reimbursement

Paid time off

Family leave

Professional development

Job summary

SGS is seeking a Client Services Manager to lead the West Coast team from Wheat Ridge, CO. This hybrid role combines client advocacy, project management coaching, and lab liaison duties within our EHSClient Services group.

You will mentor PMs, foster strong client relationships, and drive process improvements while ensuring compliance testing excellence. The position closes December 1, 2026, with compensation ranging from $77,500 to $124,000 and a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent education and experience.
• 5+ years of experience in Laboratory, Technical, Business, Shipping, or Project Management.
• 1+ years supervisory experience.
• Advanced oral and written communications skills.
• Strong self-initiative and resourcefulness.
• Advanced English language skills.
• Advanced mathematical, reasoning, and computer skills.
• Excellent attention to detail.
• Solid critical thinking skills to anticipate and solve problems in a systematic manner.
• Ability to lift/carry/push and/or pull upwards of 25 lbs on an occasional basis.

Responsibilities

• Manages, maintains, and grows internal and external customer relationships to increase revenue.
• Directly supervise client services team and PMs.
• Serves as a main point of contact for customers regarding compliance testing and resolutions to client issues.
• Manages relationship between the client services team and local or cross-location departments.
• Addresses complex client issues in a professional and timely manner.
• Promotes a positive, respectful and inclusive work environment.

Job description

SGS is seeking a Client Services Manager to lead the West Coast team from Wheat Ridge, CO. This hybrid role combines client advocacy, project management coaching, and lab liaison duties within our EHSClient Services group.

You will mentor PMs, foster strong client relationships, and drive process improvements while ensuring compliance testing excellence. The position closes December 1, 2026, with compensation ranging from $77,500 to $124,000 and a comprehensive benefits package.