Client Services Leader — Lab & Accounts (Hybrid)

SGS; New Jersey; Híbrido; USD 78.000 - 124.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with company match

Tuition reimbursement program

Paid-time off

Family leave

Descripción de la vacante

SGS is seeking a Client Services Manager for our Dayton, NJ laboratory in a hybrid role. You will lead the Client Services Team, mentor PMs, and act as a liaison with clients and internal departments to drive revenue and ensure service quality.

The role requires a Bachelor's degree or equivalent, 5+ years in relevant fields, supervisory experience, and strong communication, analytical, and problem-solving skills. Salary and benefits reflect a senior client services position.

Formación

• Bachelor's degree or equivalent education and experience.
• 5+ years experience in Laboratory, Technical, Business, Shipping or Project Management.
• 1+ years supervisory experience.
• Advanced oral and written communications skills.
• Strong self-initiative and resourcefulness.
• Advanced English language skills.
• Advanced mathematical, reasoning, and computer skills.
• Excellent attention to detail.
• Solid critical thinking to anticipate and solve problems.
• Ability to lift/carry/push and/or pull 25 lbs occasionally.

Responsabilidades

• Manages, maintains, and grows internal and external customer relationships to increase revenue.
• Directly supervise client services team and PMs.
• Se rves as main contact for customers regarding compliance testing and resolutions.
• Manages relationship between client services team and local or cross-location departments.
• Addresses complex client issues promptly and professionally.
• Promotes a positive, respectful and inclusive work environment.
• Other duties as assigned.

Conocimientos

Advanced English

Oral & written communication

Self-initiative

Mathematical reasoning

Attention to detail

Critical thinking

Physical ability

Educación

Bachelor's degree or equivalent education and experience

Descripción del empleo

SGS is seeking a Client Services Manager for our Dayton, NJ laboratory in a hybrid role. You will lead the Client Services Team, mentor PMs, and act as a liaison with clients and internal departments to drive revenue and ensure service quality.

The role requires a Bachelor's degree or equivalent, 5+ years in relevant fields, supervisory experience, and strong communication, analytical, and problem-solving skills. Salary and benefits reflect a senior client services position.