Hybrid Client Service Specialist - Certification

DNV Group; United States; Hybrid; USD 45,000 - 65,000; Full time

Job summary

DNV is seeking a Client Service Specialist to support clients in achieving their certification goals, primarily within the Business Assurance team. The role covers overseeing projects post-contract, scheduling audits, issuing certificates, and invoicing, acting as the primary client contact to respond quickly and effectively.

The position is based at our Houston, TX office with a hybrid schedule, typically three days per week on-site or at client locations.

Responsibilities

• Oversight of client projects from contract signature to accounts receivable
• Provide a high level of customer service
• Coordinate audit planning between auditor and client, ensuring audit timing windows are maintained
• Oversee internal coordination and project outcome; effectively and efficiently processes internal and external requests associated with the client
• Communicates directly with the client and works to find solutions for the client
• Ensure quality of data and timelines meet requirements in accordance with scheme and DNV’s ICP and internal KPI’s
• Review audit data and update multi system database to account for the changes impacting the clients’ certifications; Consistently meet KPI’s related to scheduling and planning, response time internally and externally, and Reports
• Interacts with other departments including Sales, Technical, and auditors to ensure a superior customer experience
• Ensure on-time certificate delivery
• Supports with invoicing and collections process as required

Job description

DNV is seeking a Client Service Specialist to support clients in achieving their certification goals, primarily within the Business Assurance team. The role covers overseeing projects post-contract, scheduling audits, issuing certificates, and invoicing, acting as the primary client contact to respond quickly and effectively.

The position is based at our Houston, TX office with a hybrid schedule, typically three days per week on-site or at client locations.