Client Success & Certification Ops Lead

DNV GL, USA; Houston (TX); Hybrid; USD 42.000 - 66.000; Vollzeit

Zusammenfassung

DNV in Houston seeks a Client Service Specialist to support clients in achieving their certification goals. The role emphasizes post-contract oversight, scheduling audits, issuing certificates, and invoicing within a dynamic hybrid schedule.

As the main contact, you will coordinate between clients, auditors, and internal teams to ensure timely delivery and data quality, while promoting DNV's values and ICP standards. Details discussed in interviews.

Aufgaben

• Oversight of client projects from contract signature to accounts receivable.
• Provide a high level of customer service.
• Coordinate audit planning between auditor and client, ensuring audit timing windows are maintained.
• Oversee internal coordination and project outcome; effectively and efficiently processes internal and external request associated with the client.
• Communicates directly with the client and works to find solutions for the client.
• Ensure quality of data and timelines meet requirements in accordance with scheme and ICP and internal KPI's.
• Review audit data and update multi system database to account for the changes impacting the clients' certifications.
• Consistently meet key metrics - KPI's related to scheduling and planning, response time internally and externally, and Reports.
• Interacts with other departments including Sales, Technical, and auditors to ensure a superior customer experience.
• Ensure on-time certificate delivery.
• Supports with invoicing and collections process as required.

Jobbeschreibung

DNV in Houston seeks a Client Service Specialist to support clients in achieving their certification goals. The role emphasizes post-contract oversight, scheduling audits, issuing certificates, and invoicing within a dynamic hybrid schedule.

As the main contact, you will coordinate between clients, auditors, and internal teams to ensure timely delivery and data quality, while promoting DNV's values and ICP standards. Details discussed in interviews.