Client Service Specialist

DNV Group; Houston (TX); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Generous paid time off

Medical and Dental benefits

Vision benefits

FSA and HSA options

401(k) with company match

Life insurance and disability benefits

Education reimbursement

Job summary

DNV Group is seeking a Client Service Specialist to support clients in achieving their certification goals from the Houston office. You will oversee audits, coordinate planning, and ensure timely certificate delivery while maintaining excellent customer service.

The role blends client liaison, data accuracy, and cross-department collaboration across North America. The position offers a hybrid schedule with three days on-site or at client locations, opportunities to work with Sales, Technical

Qualifications

• Bachelor's degree required.
• Minimum 5 years of customer service experience with at least 1 year in MSC Services.
• Fluent English communication via email, phone or video.
• Ability to work in a fast-paced environment with multiple tasks.
• Experience using Microsoft Office suite.

Responsibilities

• Oversee client projects from contract signature to accounts receivable.
• Provide a high level of customer service.
• Coordinate audit planning between auditor and client, maintaining timing windows.
• Coordinate internal and external requests related to the client.
• Communicate directly with the client to find solutions.
• Ensure data quality and timelines meet scheme, ICP and internal KPI requirements.
• Review audit data and update databases for certification changes.
• Meet KPIs for scheduling, planning, and reporting.
• Interact with Sales, Technical and auditors to enhance the customer experience.
• Ensure on-time certificate delivery.
• Assist with invoicing and collections as needed.

Skills

Customer service

Fluent English

Communication

Multitasking

Fast-paced environment

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About The Role

DNV is seeking a Client Service Specialist who will support clients in achieving their certification goals.

This role would be serving our Business Assurance team and will be responsible for oversight of all aspects of the project after contract signature, including scheduling and audit delivery, certificate issuance and invoicing. As the primary point of contact, the Client Service Specialist will ensure all client requests are responded to quickly and concisely. The Client Service Specialist will ensure audits are scheduled within the appropriate timeframes and certificates are issued on-time. The Client Service Specialist will work in accordance with DNV overall goals and policies and will actively promote, support and facilitate the fulfilment of DNV's Purpose, Vision, and Values, and shall foster a culture of cooperation across North America and with other DNV units.

This role is based at our DNV office in Houston, TX presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process.

What You'll Do

• Oversight of client projects from contract signature to accounts receivable
• Responsible for providing a high level of customer service
• Coordinate audit planning efforts between the auditor and client, ensuring audit timing windows are maintained
• Oversee Internal coordination and project outcome; effectively and efficiently processes internal and external request associated with the client
• Communicates directly with the client and works to find solutions for the client
• Ensure quality of data and timelines meet requirements in accordance with scheme and DNV’s ICP and internal KPI’s
• Review audit data and update multi system database to account for the changes impacting the clients’ certifications
• Consistently meet key metrics - KPI’s related to scheduling and planning, response time internally and externally, and Reports
• Interacts with other departments including Sales, Technical, and auditors to ensure a superior customer experience
• Ensure on-time certificate delivery
• Supports with invoicing and collections process as required

What we offer

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities

**Benefits vary based on position, tenure, location, and employee election**

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ([e-mail]). Information received relating to accommodations will be addressed confidentially.

About You

What Is Required:

• Bachelor's degree
• Experience: Minimum 5 years customer service with at least 1 year relating to any MSC Services
• Fluency in English; ability to comfortably communicate with clients in English via email, telephone, on-camera meetings, or any other method of communication
• Ability to work in a fast-paced environment and handle multiple competing tasks and demands
• Experience with Microsoft Office

What Is Preferred

• Ability to read/interpret audit protocols and work instructions
• Good interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholders

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*