Client Service & Certification Coordinator

DNV Group; Houston (TX); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Generous paid time off

Medical and Dental benefits

Vision benefits

FSA and HSA options

401(k) with company match

Life insurance and disability benefits

Education reimbursement

Job summary

DNV Group is seeking a Client Service Specialist to support clients in achieving their certification goals from the Houston office. You will oversee audits, coordinate planning, and ensure timely certificate delivery while maintaining excellent customer service.

The role blends client liaison, data accuracy, and cross-department collaboration across North America. The position offers a hybrid schedule with three days on-site or at client locations, opportunities to work with Sales, Technical

Qualifications

• Bachelor's degree required.
• Minimum 5 years of customer service experience with at least 1 year in MSC Services.
• Fluent English communication via email, phone or video.
• Ability to work in a fast-paced environment with multiple tasks.
• Experience using Microsoft Office suite.

Responsibilities

• Oversee client projects from contract signature to accounts receivable.
• Provide a high level of customer service.
• Coordinate audit planning between auditor and client, maintaining timing windows.
• Coordinate internal and external requests related to the client.
• Communicate directly with the client to find solutions.
• Ensure data quality and timelines meet scheme, ICP and internal KPI requirements.
• Review audit data and update databases for certification changes.
• Meet KPIs for scheduling, planning, and reporting.
• Interact with Sales, Technical and auditors to enhance the customer experience.
• Ensure on-time certificate delivery.
• Assist with invoicing and collections as needed.

Skills

Customer service

Fluent English

Communication

Multitasking

Fast-paced environment

Education

Bachelor's degree

Tools

Microsoft Office

Job description

DNV Group is seeking a Client Service Specialist to support clients in achieving their certification goals from the Houston office. You will oversee audits, coordinate planning, and ensure timely certificate delivery while maintaining excellent customer service.

The role blends client liaison, data accuracy, and cross-department collaboration across North America. The position offers a hybrid schedule with three days on-site or at client locations, opportunities to work with Sales, Technical