Client Service Specialist

DNV GL, USA; Houston (TX); Hybrid; USD 42,000 - 66,000; Full time

Job summary

DNV in Houston seeks a Client Service Specialist to support clients in achieving their certification goals. The role emphasizes post-contract oversight, scheduling audits, issuing certificates, and invoicing within a dynamic hybrid schedule.

As the main contact, you will coordinate between clients, auditors, and internal teams to ensure timely delivery and data quality, while promoting DNV's values and ICP standards. Details discussed in interviews.

Responsibilities

• Oversight of client projects from contract signature to accounts receivable.
• Provide a high level of customer service.
• Coordinate audit planning between auditor and client, ensuring audit timing windows are maintained.
• Oversee internal coordination and project outcome; effectively and efficiently processes internal and external request associated with the client.
• Communicates directly with the client and works to find solutions for the client.
• Ensure quality of data and timelines meet requirements in accordance with scheme and ICP and internal KPI's.
• Review audit data and update multi system database to account for the changes impacting the clients' certifications.
• Consistently meet key metrics - KPI's related to scheduling and planning, response time internally and externally, and Reports.
• Interacts with other departments including Sales, Technical, and auditors to ensure a superior customer experience.
• Ensure on-time certificate delivery.
• Supports with invoicing and collections process as required.

Job description

DNV is seeking a Client Service Specialist who will support clients in achieving their certification goals.

This role would be serving our Business Assurance team and will be responsible for oversight of all aspects of the project after contract signature, including scheduling and audit delivery, certificate issuance and invoicing. As the primary point of contact, the Client Service Specialist will ensure all client requests are responded to quickly and concisely. The Client Service Specialist will ensure audits are scheduled within the appropriate timeframes and certificates are issued on-time. The Client Service Specialist will work in accordance with DNV overall goals and policies and will actively promote, support and facilitate the fulfilment of DNV's Purpose, Vision, and Values, and shall foster a culture of cooperation across North America and with other DNV units.

This role is based at our DNV office in Houston, TX presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process.

What You’ll Do:

• Oversight of client projects from contract signature to accounts receivable
• Responsible for providing a high level of customer service
• Coordinate audit planning efforts between the auditor and client, ensuring audit timing windows are maintained
• Oversee Internal coordination and project outcome; effectively and efficiently processes internal and external request associated with the client
• Communicates directly with the client and works to find solutions for the client
• Ensure quality of data and timelines meet requirements in accordance with scheme and DNV's ICP and internal KPI's
• Review audit data and update multi system database to account for the changes impacting the clients' certifications
• Consistently meet key metrics - KPI's related to scheduling and planning, response time internally and externally, and Reports
• Interacts with other departments including Sales, Technical, and auditors to ensure a superior customer experience
• Ensure on-time certificate delivery
• Supports with invoicing and collections process as required