CMC Support Coordinator - Maritime

DNV GL, USA; Houston (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

DNV Maritime is seeking a highly organized CMC Support Coordinator to connect customers, project teams, surveyors, invoicing, sales, and operations—from onboarding to invoicing support.

Based in Houston, TX, the role offers a hybrid schedule with three days in the office and requires strong attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Strong attention to detail and excellent communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience coordinating with customers, project teams, and operations.

Responsibilities

• Serve as onboarding contact for new clients and system access.
• Prepare and maintain vendor registration forms and support docs.
• Review purchase orders for accuracy against contracts.
• Prepare customer agreements and pricing schedules.
• Create Internal Order Request Approvals (IORAs) when required.
• Respond to inquiries from Support mailboxes promptly.
• Assist TAC and plan approvals when documentation is available.

Job description

DNV Maritime is seeking a highly organized and customer-focused CMC Support Coordinator to support our Maritime business operations. This role serves as a critical link between customers, project teams, surveyors, invoicing, sales, and operations, ensuring a seamless customer experience from client onboarding through order execution and invoicing support.

The successful candidate will play a key role in customer setup, commercial administration, agreement management, order processing, internal coordination, and system support. This position requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

This position is located in our DNV offices in Houston, TX, presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from the DNV office.Further details regarding role-specific requirements will be shared during the interview process.

What You'll Do:

• Serve as a point of contact for the onboarding process of new clients, system access, and order submission processes.
• Complete and maintain vendor registration forms and support documentation.
• Review customer purchase orders to ensure accuracy and alignment with contractual requirements.
• Prepare customer agreements and pricing schedules.
• Create Internal Order Request Approvals (IORAs) as required.
• Monitor and respond to inquiries received through the various Support mailboxes in a timely and professional manner.
• Assign and validate TAC and plan approval orders when required documentation is available.
• Review and process approval orders for our Engineering team, once all required documents are received