Hybrid Client Implementation Lead

Forsta; South Bend (IN); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Press Ganey is seeking a Client Implementation Manager for a hybrid role in Chicago, South Bend, or Provo. You will serve as the primary client contact during onboarding, coordinate product configuration, and manage timelines to ensure a successful go-live and handoff to Delivery Teams.

The role requires 5+ years in client‑facing project management or related fields, strong communication and data analytics skills, and a focus on customer experience.

Qualifications

• Excellent interpersonal, communications, listening, and presentation skills.
• Solid working knowledge of improvement methodology, best practices, and data analytics.
• Proven track record of successfully delivering complex projects and attaining high client satisfaction.
• Ability to work in a fast‑paced environment while prioritizing competing client needs.
• Obsession with customer experience including follow-up and problem resolution.

Responsibilities

• Provides day to day oversight of the client implementation including understanding the clients' goals and use cases, recommend, and guide product configuration, helps set expectations, and establish priorities.
• Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
• Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to set up clients for success.
• Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
• Brings in appropriate PG Forsta experts and creates seamless handoff to other departments and post implementation support.
• Identify and elevate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.
• Provides product overview and connects client with training and education opportunities.

Skills

Interpersonal skills

Communication skills

Presentation skills

Data analytics

Project management

Client-facing

Healthcare experience

Education

Bachelor's degree

Job description

Press Ganey is seeking a Client Implementation Manager for a hybrid role in Chicago, South Bend, or Provo. You will serve as the primary client contact during onboarding, coordinate product configuration, and manage timelines to ensure a successful go-live and handoff to Delivery Teams.

The role requires 5+ years in client‑facing project management or related fields, strong communication and data analytics skills, and a focus on customer experience.