Client Onboarding & Success Manager

Press Ganey; Provo (UT); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Press Ganey is hiring a Hybrid Client Implementation Manager to serve as a primary client liaison from post-sales handoff through go-live and beyond. You will coordinate product configuration, align timelines with delivery teams, and set clear expectations to ensure successful implementations for health system clients.

The role requires deep healthcare knowledge, strong program management skills, and a proven ability to manage complex projects while maintaining exceptional client satisfaction

Qualifications

• Minimum 5 years’ of relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field.
• Excellent interpersonal, communications, listening, and presentation skills.
• Solid working knowledge of improvement methodology, best practices, and data analytics.
• Proven track record of successfully delivering complex projects and attaining high client satisfaction.

Responsibilities

• Provides day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommend, and guide product configuration, help set expectations, and establish priorities.
• Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
• Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success.
• Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
• Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post implementation support.
• Identify and elevate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.
• Provides product overview and connects client with training and education opportunities.

Skills

Client-facing

Project management

Communication skills

Healthcare knowledge

Analytical thinking

Education

Bachelor’s degree

Job description

Press Ganey is hiring a Hybrid Client Implementation Manager to serve as a primary client liaison from post-sales handoff through go-live and beyond. You will coordinate product configuration, align timelines with delivery teams, and set clear expectations to ensure successful implementations for health system clients.

The role requires deep healthcare knowledge, strong program management skills, and a proven ability to manage complex projects while maintaining exceptional client satisfaction