Healthcare Client Implementation Lead

Press Ganey; South Bend (IN); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Press Ganey is seeking a Client Implementation Manager to serve as the primary contact for clients, guiding onboarding from post-sales handoff through go-live and handoff to Delivery Teams.

The role requires 5+ years in client-facing PM/consulting, healthcare domain knowledge, strong communication skills, and the ability to coordinate across multiple departments in a fast-paced, hybrid work environment located in Chicago, South Bend or Provo, UT.

Qualifications

• Minimum 5 years’ of relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field.
• Excellent interpersonal, communications, listening, and presentation skills.
• Solid working knowledge of improvement methodology, best practices, and data analytics.
• Proven track record of delivering complex projects with high client satisfaction.
• Ability to work in a fast-paced environment while prioritizing competing client needs.

Responsibilities

• Provides day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommend, and guide product configuration, help set expectations, and establish priorities.
• Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success.
• Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
• Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post implementation support.
• Identify and escalate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.
• Provides product overview and connects client with training and education opportunities.

Skills

Project management

Client-facing

Healthcare domain knowledge

Data analytics

Education

Bachelor’s degree

Job description

Press Ganey is seeking a Client Implementation Manager to serve as the primary contact for clients, guiding onboarding from post-sales handoff through go-live and handoff to Delivery Teams.

The role requires 5+ years in client-facing PM/consulting, healthcare domain knowledge, strong communication skills, and the ability to coordinate across multiple departments in a fast-paced, hybrid work environment located in Chicago, South Bend or Provo, UT.