Hybrid Client Concierge & Tech Support Specialist

Velosio; Atlanta (GA); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Remote working environment

401k match

Job summary

Velosio is seeking a Client Concierge Desk team member in Atlanta. You will be the main client contact, assisting with inquiries, guiding troubleshooting, and collaborating with internal teams to resolve requests. The role emphasizes delivering a world-class client experience in a hybrid onsite setting.

You will document issues, manage tickets, and develop deep product knowledge to provide accurate information. Strong communication and multitasking in a fast-paced environment are essential.

Qualifications

• Bachelor’s degree in a related field.
• Experience in a client service or technical support role in software/tech.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to multitask in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for clients via phone, email, or chat.
• Document issues and escalate complex problems to internal teams.
• Develop comprehensive product knowledge to address inquiries effectively.
• Log and track client interactions in a ticketing system.
• Collaborate with internal teams to coordinate client requests and resolutions.
• Provide licensing guidance for subscription software and on-premise renewals.

Skills

Client service

Technical support

Troubleshooting

Verbal communication

Written communication

Multi-tasking

CRM systems

Ticketing systems

Remote support tools

Education

Bachelor’s degree in related field

Tools

CRM systems

Ticketing systems

Remote support tools

Job description

Velosio is seeking a Client Concierge Desk team member in Atlanta. You will be the main client contact, assisting with inquiries, guiding troubleshooting, and collaborating with internal teams to resolve requests. The role emphasizes delivering a world-class client experience in a hybrid onsite setting.

You will document issues, manage tickets, and develop deep product knowledge to provide accurate information. Strong communication and multitasking in a fast-paced environment are essential.