Remote Client Concierge & Support Specialist

Consilio LLC; Oregon; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote work from home

RRMS certification

Sightline Administrator certification

Brainspace Administrator certification

BlackOut User certification

Health and welfare benefits

Job summary

Consilio LLC is seeking a Relational Concierge Services specialist to support exclusive clients remotely. You will assist with system login, navigation, and task execution by phone and email, and train clients on searches, exports, and advanced features.

This role also handles account creations and project access requests. The ideal candidate has 2–3 years in customer service or tech support, is multilingual, and holds a Bachelor’s degree.

Qualifications

• Bachelor’s degree or higher.
• 2–3 years in customer service, tech support, legal, government, financial or hospitality roles.
• Multilingual in English and German/Mandarin/Cantonese.
• ITAR clearance.
• Experience with Relativity, Everlaw or NUIX is a plus.
• Proficient in Windows and Mac OS.

Responsibilities

• Assist clients by phone and email with login, navigation and task execution.
• Train clients to login, run searches and exports, and use advanced features.
• Process account creations and project access requests.
• Provide clear status updates and escalate when needed.

Skills

Customer service

Active listening

Communication

Team player

Flexibility

Patience & empathy

Client advocacy

Problem solving

Digital literacy

Education

Bachelor’s degree

Tools

Relativity

Everlaw

NUIX

ActiveDirectory

Azure

Microsoft 365

Job description

Consilio LLC is seeking a Relational Concierge Services specialist to support exclusive clients remotely. You will assist with system login, navigation, and task execution by phone and email, and train clients on searches, exports, and advanced features.

This role also handles account creations and project access requests. The ideal candidate has 2–3 years in customer service or tech support, is multilingual, and holds a Bachelor’s degree.