Hybrid Clerical Supervisor 2 - Lead Office Operations

Commonwealth of Pennsylvania; Wilkes-Barre (Luzerne County); Hybrid; USD 47,000 - 71,000; Full time

Job summary

The Commonwealth of Pennsylvania's Workers' Compensation Office of Adjudication, Wilkes-Barre Office, is seeking a Clerical Supervisor 2 to lead clerical staff and ensure smooth office workflows for timely processing of workers' compensation appeals.

You will oversee daily operations, train staff, conduct performance evaluations, assist in hiring, and coordinate office resources. A full-time schedule with potential telework after training is available.

Qualifications

• Minimum Experience and Training Requirements: One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year as a Clerical Assistant 3; or Two years as a Clerical Assistant 2; or an equivalent combination of experience and training.

Responsibilities

• Staff Training: Guide staff in correct procedures and teach new and existing staff how to use systems and follow office processes.
• Work Oversight: Direct and assign staff work, reviewing for accuracy and timeliness while ensuring compliance with laws, rules, and policies.
• Performance Reviews: Prepare evaluations, discuss standards with employees, and recommend actions related to discipline, performance improvement, or career development.
• Staffing Support: Participate in hiring, monitor attendance, approve or disapprove leave, maintain records, and ensure proper coverage for daily operations.
• Office Coordination: Manage office equipment needs, handle facility issues, and serve a first point of contact for repairs or relocation projects.
• Problem Resolution: Research and respond to inquiries and concerns from the public, staff, and management; work with leadership to resolve issues fairly and effectively.

Job description

The Commonwealth of Pennsylvania's Workers' Compensation Office of Adjudication, Wilkes-Barre Office, is seeking a Clerical Supervisor 2 to lead clerical staff and ensure smooth office workflows for timely processing of workers' compensation appeals.

You will oversee daily operations, train staff, conduct performance evaluations, assist in hiring, and coordinate office resources. A full-time schedule with potential telework after training is available.