Clerical Supervisor 2

Commonwealth Of Pennsylvania; Wilkes-Barre (Luzerne County); Hybride; USD 47 000 - 71 000; Plein temps

Résumé du poste

The Commonwealth of Pennsylvania's Workers' Compensation Office of Adjudication, Wilkes-Barre Office, is seeking a Clerical Supervisor 2 to lead clerical staff and ensure smooth office workflows for timely processing of workers' compensation appeals.

You will oversee daily operations, train staff, conduct performance evaluations, assist in hiring, and coordinate office resources. A full-time schedule with potential telework after training is available.

Qualifications

• Minimum Experience and Training Requirements: One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year as a Clerical Assistant 3; or Two years as a Clerical Assistant 2; or an equivalent combination of experience and training.

Responsabilités

• Staff Training: Guide staff in correct procedures and teach new and existing staff how to use systems and follow office processes.
• Work Oversight: Direct and assign staff work, reviewing for accuracy and timeliness while ensuring compliance with laws, rules, and policies.
• Performance Reviews: Prepare evaluations, discuss standards with employees, and recommend actions related to discipline, performance improvement, or career development.
• Staffing Support: Participate in hiring, monitor attendance, approve or disapprove leave, maintain records, and ensure proper coverage for daily operations.
• Office Coordination: Manage office equipment needs, handle facility issues, and serve a first point of contact for repairs or relocation projects.
• Problem Resolution: Research and respond to inquiries and concerns from the public, staff, and management; work with leadership to resolve issues fairly and effectively.

Description du poste

Salary

$46,827.00 - $70,592.00 Annually

Location

Luzerne County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-61593-00200

Department

Department of Labor & Industry

Division

LI WCOA Wilkes-Barre Off

Opening Date

10/30/2026

Closing Date

11/12/2026 11:59 PM Eastern

Job Code

00200

Position Number

00031872

Union

AFSCME

Bargaining Unit

A2

Pay Group

ST05

Bureau / Division Code

00121353

Bureau / Division

Workers' Compensation Office of Adjudication, Wilkes-Barre Office

Worksite Address

8 West Market Street, Suite 330

City

Wilkes-Barre, Pennsylvania

Zip Code

18705

Contact Name

Meshal Ghori

Contact Email

[e-mail]

THE POSITION

Step into a role where your supervisory and clerical work will contribute to a system that provides benefits to employees who are injured or become ill due to their job duties. This Clerical Supervisor 2 role helps staff stay on track and ensures clerical and office processes run smoothly for the Workers' Compensation Office of Adjudication, Wilkes-Barre Office. It supports timely processing for workers' compensation appeals and excellent service to the public.

DESCRIPTION OF WORK

This position supports the daily operations of a busy field office by leading clerical staff and keeping workflows organized. Success relies on effective communication skills, careful oversight, and consistent collaboration. As a Clerical Supervisor 2, you will perform the following duties:

• Staff Training: Guide staff in correct procedures and teach new and existing staff how to use systems and follow office processes
• Work Oversight: Direct and assign staff work, reviewing for accuracy and timeliness while ensuring compliance with laws, rules, and policies
• Performance Reviews: Prepare evaluations, discuss standards with employees, and recommend actions related to discipline, performance improvement, or career development
• Staffing Support: Participate in hiring, monitor attendance, approve or disapprove leave, maintain records, and ensure proper coverage for daily operations
• Office Coordination: Manage office equipment needs, handle facility issues, and serve a first point of contact for repairs or relocation projects
• Problem Resolution: Research and respond to inquiries and concerns from the public, staff, and management; work with leadership to resolve issues fairly and effectively

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Wilkes-Barre. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as a Clerical Assistant 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.