Clerical Supervisor 2

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The Commonwealth of Pennsylvania's Department of State is seeking a Clerical Supervisor 2 to lead clerical staff, oversee office operations, and support high‑quality customer service in a busy administrative environment. This role combines leadership with public service goals and requires strong organizational skills.

The incumbent will supervise staff, coordinate office activities, develop procedures, manage documents, and respond to inquiries while ensuring compliance with laws and established

Qualifications

• One year as Clerical Supervisor 1 or Clerical Assistant 3, or two years as Clerical Assistant 2.
• Equivalent combination of experience and training.
• You must meet PA residency requirements and be able to perform essential job functions.

Responsibilities

• Direct clerical staff activities, provide training, and handle attendance and disciplinary matters.
• Assign clerical duties, coordinate tasks with bureau units, and support daily operations.
• Conduct interviews for clerical positions and prepare job descriptions and performance standards.
• Develop clerical procedures, update manuals, and prepare workload reports.
• Maintain systems for supplies and application documents received electronically and by mail.
• Respond to inquiries and assist with escalated customer service concerns.

Job description

The Department of State is seeking a motivated Clerical Supervisor 2 to help drive success within a busy administrative environment. In this role, you will supervise clerical staff, coordinate essential office functions, and support high-quality customer service. Each day brings new opportunities to lead, solve problems, and improve workflows. Build your career in a position that combines leadership with meaningful public service.

The Clerical Supervisor 2 leads clerical support operations and helps ensure administrative work is completed accurately and efficiently. This position oversees staff, coordinates office activities, and supports quality customer service while maintaining compliance with laws, regulations, and established procedures. As a Clerical Supervisor 2, you will perform the following duties:

• Staff Supervision:Direct clerical staff activities, provide training, complete performance evaluations, and address attendance and disciplinary matters
• Work Coordination:Assign clerical duties, coordinate tasks with other bureau units, and support daily operational needs
• Hiring Support:Conduct interviews for clerical positions, prepare job descriptions, and performance standards
• Procedure Management:Develop clerical procedures, update procedure manuals, and prepare statistical and workload reports
• Office Administration:Maintain systems for supplies forms and application documents received electronically and by mail
• Customer Service:Respond to inquiries and assist with escalated customer service concerns

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. AWS (alternate work schedule) may be available upon completion of the required probationary period.
• Telework:You may have the opportunity to work from home (telework) part-time, after successful completion of the probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Supervisor 1; or
• One year as a Clerical Assistant 3; or
• Two years as a Clerical Assistant 2; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

This position issubject to the provisions of a collective bargaining agreement or memorandum of understanding.

You must be eligible for selection in accordance with merit system employment regulations.

Recruitment Methods:

• Applicants must meet one of the following methods to be considered for this vacancy:
  • Promotion Without Exam
  • Reassignment(Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment.)
  • Transfer (Only current civil service employees who hold the same job title will qualify for transfer to another agency.)
  • Voluntary Demotion
  • Reinstatement(Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement.)

Promotion Without Examination (PWOE):

• Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications:
  • Clerical Assistant 2
  • Clerical Assistant 3
  • Clerical Supervisor 1
• Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.
• The promotion without examination requirements are issued in accordance with merit system employment regulations.
• Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
• Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.