Hybrid Claims Specialist – Workers’ Compensation

Liberty Mutual Insurance; Suwanee (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Liberty Mutual Insurance seeks a Hybrid Workers' Compensation Claims Specialist to investigate, evaluate liability, negotiate settlements, and manage a portfolio of mid-sized to large commercial claims. You’ll participate in a comprehensive training program, with one-on-one mentoring and on‑the‑job training to build expertise.

The position offers in-person collaboration with flexible remote tasks, and requires attendance at the Plano, TX office twice per month.

Qualifications

• Effective interpersonal, analytical and negotiation abilities required.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials to gather information regarding injuries or loss.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of worker's compensation claims, evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Responsible for review, analysis, and disposition of assigned claims within authority limits and state compliance.
• Updates file, strategizes and executes plans to mitigate exposure and increase disposal.

Skills

Interpersonal skills

Analytical abilities

Negotiation skills

Communication

Customer service experience

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Insurance seeks a Hybrid Workers' Compensation Claims Specialist to investigate, evaluate liability, negotiate settlements, and manage a portfolio of mid-sized to large commercial claims. You’ll participate in a comprehensive training program, with one-on-one mentoring and on‑the‑job training to build expertise.

The position offers in-person collaboration with flexible remote tasks, and requires attendance at the Plano, TX office twice per month.